Thomson Reuters Corporation operates as a content and technology company. The company serves professionals across legal, tax, audit, accounting, compliance, government, and media. The company’s products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
The company derives most of its revenues from selling information...
Thomson Reuters Corporation operates as a content and technology company. The company serves professionals across legal, tax, audit, accounting, compliance, government, and media. The company’s products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
The company derives most of its revenues from selling information and software solutions, primarily on a recurring subscription basis. The company’s solutions blend deep domain knowledge with software and automation tools. Many of the company’s customers use its solutions as part of their workflows, which has led to strong customer retention.
Substantially all of the company’s offerings are SaaS or cloud-based, that provide customers with online access. The company is dependent on third-party service providers, notably Amazon Web Services (AWS) and Microsoft Azure, to maintain the cloud infrastructure that it uses to operate its business.
Segments
The company is organized into five reportable segments:
Legal Professionals
This segment serves law firms and governments with research and workflow products powered by leading-edge technologies, including generative AI, focusing on intuitive legal research and integrated legal workflow solutions that combine content, tools, and analytics.
Legal Professionals’ primary global competitors are LexisNexis, which is owned by RELX Group; and Wolters Kluwer.
Corporates
This segment serves corporations, ranging from small businesses to multinational organizations, including the seven largest global accounting firms, with its full suite of content-driven products, powered by leading-edge technologies, including generative AI, and integrated compliance workflow solutions to help them achieve their business outcomes.
Corporates’ primary global competitors include LexisNexis, Wolters Kluwer, and Bloomberg. Corporates also competes with focused software providers, such as Avalara, Mitratech, Vertex, and Sovos, and at times with large technology companies, and highly focused venture capital-backed startups.
Tax & Accounting Professionals
This segment serves tax, audit, and accounting firms, other than the seven largest, which are served by the company’s Corporates segment, with research and workflow products powered by leading-edge technologies, including generative AI.
Tax & Accounting Professionals’ competitors include the CCH business of Wolters Kluwer, Bloomberg Industry Group, Intuit, Drake Software, CaseWare, and Sage.
Reuters News
This segment supplies business, financial, and global news and data to the world’s media organizations, professionals, and news consumers through Reuters News Agency, Reuters.com, Reuters Events, Thomson Reuters products, and to financial firms exclusively via LSEG products.
Reuters’ primary competitors include Bloomberg, the Associated Press, Agence France-Presse, and Getty.
Global Print
This segment provides legal and tax information primarily in print format to customers around the world, and provides commercial printing services to a wide range of book publishers, including those in trade, government, associations, faith-based organizations, universities, and children’s books. The business serves customers primarily in the United States, Canada, and the United Kingdom.
Global Print’s primary global competitors are LexisNexis and Wolters Kluwer.
The company refers to its Legal Professionals, Corporates, and Tax & Accounting Professionals segments, on a combined basis, as its ‘Big 3’ segments.
The company’s businesses are supported by a corporate center that manages its commercial and technology operations, including those around its sales capabilities, digital customer experience, and product and content development, as well as its global facilities.
Significant Events
In April 2024, the company launched Checkpoint Edge with CoCounsel, marking its first generative AI solution for Tax & Accounting Professionals, followed by the launch of CoCounsel Drafting in July.
In August 2024, the company introduced CoCounsel 2.0, a major update for the franchise, offering faster results with improved connectivity to customers’ documents. The company also rolled out AI-enabled tools to automate internal processes, including in the Reuters newsroom and its editorial and go-to-market operations. This was bolstered by the acquisitions of Pagero, World Business Media (The Insurer), Safe Sign, and Materia, which deepened its focus on content-enabled technology. The December divestiture of FindLaw continued its portfolio optimization efforts.
Operations & Technology
The company’s Operations & Technology group consolidates essential corporate functions into a cohesive team, encompassing product engineering, technology delivery and service, data and analytics, AI innovation, digital transformation, customer service, procurement, real estate, collections, and content operations. This unified approach provides a strong foundation for accelerating its scale and growth strategies, allowing it to focus resources effectively on key priorities. One such priority for 2025 is to deliver advanced AI assistance, seamlessly integrated into the customer experience of its flagship products.
Through shared technology and cross-business collaboration, the company is enhancing the accessibility and value of its data for customers, irrespective of their access method. The company is also moving away from on-premise software installations towards cloud-based or software-as-a-service (SaaS) solutions. In 2024, the company successfully completed the exit of its Eagan data center, transferring in-scope applications to the cloud.
The company’s commitment to transformation ensures its content, products, and services evolve to meet customer needs, while it continues to focus on securing customer data and global systems as part of its ongoing security program enhancements.
Go to Market
The company primarily sells its products and services directly to its customers. In addition, the company sells some of its products and services online directly to customers. Focusing more of its marketing and sales efforts on digital propositions has allowed it to broaden its range of customers and reduce sales and marketing costs.
As part of the company’s customer experience transformation, it is creating a more holistic online experience, making it easier for its customers to find, try, buy, renew, and manage its products by interacting digitally with Thomson Reuters. In 2024, the company leveraged AI to improve its digital customer journey, made new products available online, grew digital share of sales and renewals across multiple segments, and continued to enhance its online support tools. The company continues to invest in online self-serve capabilities that allow customers to manage their accounts and get quick access to support and service in their channel of choice.
Some of the company’s products and services are also sold in partnership with third parties through various sales channels, including referrals and resellers. Centralizing the company’s team to manage partnerships has accelerated the growth of its partner ecosystem, which has allowed for expansion into business segments and geographies, providing expanded market opportunities and revenue streams. Its successful commercial partnership with cPaperless, LLC, SurePrep, LLC, and Pagero Group AB (publ) provided it with confidence in the strategic and cultural fit of these businesses at Thomson Reuters, and ultimately supported its acquisition thesis.
Application Program Interfaces (APIs) allow the company’s software platforms to connect with those of other companies, providing customers with data and access to the services of both companies. This will open new channels, business models, and product offerings, and will help grow its partner ecosystem to support the customers’ end-to-end lifecycle.
In 2024, the company began building a more structured and data-driven customer success approach to help customers achieve measurable business outcomes with its solutions. By creating a new customer success function, the company is laying the foundation for a more proactive model that guides customers through adoption, value realization, and renewal. The company is also introducing scalable engagement models and leveraging data-driven insights to provide the right level of support at the right time.
Acquisitions
In January 2024, the company acquired Pagero Group AB (publ), a publicly traded Swedish company and a global leader in e-invoicing and indirect tax solutions. In addition, in January 2024, the company acquired World Business Media Limited (The Insurer), a cross-platform and subscription-based provider of editorial coverage for the global P&C and specialty (re)insurance industry.
In August 2024, the company acquired Safe Sign Technologies, a U.K.-based startup developing legal-specific large language models. In October 2024, the company acquired Credere Technologies, Inc., doing business as Materia, a U.S.-based startup that specializes in the development of an agentic AI assistant for the tax, audit, and accounting profession. More recently, in January 2025, the company acquired cPaperless, LLC, doing business as SafeSend, a U.S.-based cloud-native provider of technology for tax and accounting professionals.
Dispositions
In December 2024, the company sold its FindLaw business to Internet Brands.
History
The company, an Ontario, Canada corporation, was founded in 1799. The company was incorporated in 1977. The company was formerly known as The Thomson Corporation and changed its name to Thomson Reuters Corporation in 2008.