The Toronto-Dominion Bank and its subsidiaries (TD or the bank) provides various financial products and services.
The company serves over 27.9 million customers in four key businesses operating in a number of locations in financial centers around the globe: Canadian Personal and Commercial Banking, including TD Canada Trust and TD Auto Finance Canada; U.S.Retail, including TD Bank, America's Most Convenient Bank, TD Auto Finance U.S., TD Wealth (U.S.), and an investment in The Charles Schwab Co...
The Toronto-Dominion Bank and its subsidiaries (TD or the bank) provides various financial products and services.
The company serves over 27.9 million customers in four key businesses operating in a number of locations in financial centers around the globe: Canadian Personal and Commercial Banking, including TD Canada Trust and TD Auto Finance Canada; U.S.Retail, including TD Bank, America's Most Convenient Bank, TD Auto Finance U.S., TD Wealth (U.S.), and an investment in The Charles Schwab Corporation; Wealth Management and Insurance, including TD Wealth (Canada), TD Direct Investing, and TD Insurance; and Wholesale Banking, including TD Securities and TD Cowen. TD also ranks among the world's leading online financial services firms, with more than 17 million active online and mobile customers.
Segments
The company operates through four segments: Canadian Personal and Commercial Banking, U.S. Retail, Wealth Management and Insurance, and Wholesale Banking.
Canadian Personal and Commercial Banking segment
This segment serves approximately 15 million customers in Canadian personal and business banking. Personal Banking delivers ease, value, and trusted advice to customers through a comprehensive suite of deposit, savings, payment, and lending products and services, supported by a network of branches, automated teller machines (ATM), mobile specialized salesforce, and telephone, mobile, and internet banking services. Business Banking is a premier, customer-centric franchise that delivers deep sector expertise, valuable advice, and a broad range of customized products and services to meet the needs of business owners, leveraging its network of commercial branches and specialized customer centers across Canada.
Personal Banking
Personal Deposits – Chequing, savings, and investment products for retail customers.
Real Estate Secured Lending (RESL) – Lending products for homeowners secured by residential properties.
Credit Cards, Payments and Consumer Lending – Proprietary and co-branded credit cards, debit, digital wallets, loyalty offerings, payment plans, and unsecured financing products.
Business Banking
Commercial Banking – Borrowing, deposit and cash management solutions for businesses across a range of industries.
Small Business Banking – Financial products and services for small businesses.
Auto Finance – Financing solutions for the prime and non-prime automotive markets, recreational and leisure vehicles, and automotive floor plan financing.
Merchant Solutions – Point-of-sale technology and payment solutions for large and small businesses.
Business Strategy
This segment's business strategy is to provide trusted advice to help its customers feel confident about their financial future; consistently deliver legendary, personal, and connected customer experiences across all channels; deepen customer relationships by delivering OneTD and growing across underrepresented products and markets; execute with speed and impact, taking only those risks it can understand and manage; innovate with purpose for its customers and colleagues, and shape the future of banking in the digital age; be recognized as an extraordinary place to work where diversity and inclusiveness are valued; and contribute to the well-being of its communities.
U.S. Retail segment
This segment includes the bank's personal, business banking and wealth management operations in the U.S., as well as the bank's investment in Schwab. Operating under the TD Bank, America's Most Convenient Bank brand, the U.S. Retail Bank serves over 10 million customers in stores from Maine to Florida, and via auto dealerships and credit card partner business locations nationwide. Personal Banking provides a full range of financial products and services to customers from Maine to the Carolinas and Florida through a network of various stores, ATMs, telephone, and mobile and internet banking services. Business Banking offers a diversified range of products and services to help businesses meet their financing, investment, cash management, international trade, and day-to-day banking needs. Wealth management provides wealth products and services to retail and institutional clients.
Key Product Groups
Personal Banking
Personal Deposits – Chequing, savings, and certificates of deposit products and payment solutions for retail customers offered through multiple delivery channels.
Consumer Lending – Financing products, including residential mortgages, home equity, and unsecured lending solutions for retail customers.
Credit Cards Services – TD-branded credit cards for retail customers, private label and co-brand credit cards, and point-of-sale revolving and instalment financing solutions for customers of leading U.S. retailers delivered through nationwide partnerships.
Retail Auto Finance – Indirect retail financing through a network of auto dealers, and real-time payment solutions for auto dealers.
Business Banking
Commercial Banking – Borrowing, deposit and cash management solutions for U.S. businesses and governments across a wide range of industries.
Small Business Banking – Borrowing, deposit and cash management solutions for small businesses, including merchant services and TD-branded credit cards.
Wealth
Wealth Advice – Wealth management advice, financial planning solutions, estate and trust planning, and insurance and annuity products for mass affluent, high net worth and institutional clients, delivered by store-based financial advisors, a robo-advisory platform, and a multi-custodial securities-based collateral lending platform.
Business Strategy
This segment's business strategy is to remediate its AML Program and strengthen its governance and control infrastructure; advance its Digital and Mobile leadership; transform distribution and enable wealth offering across TD Bank, America’s most convenient bank; invest in its cards franchise; strengthen its commercial franchise; and drive profitable core deposits.
Wealth Management and Insurance segment
This segment serves approximately 6 million customers across the wealth and insurance businesses in Canada. Wealth Management offers wealth solutions to retail clients in Canada through the direct investing, advice-based, and asset management businesses. Wealth Management also offers asset management products to institutional clients in Canada and globally. Insurance offers property and casualty insurance through direct channels and to members of affinity groups, as well as life and health insurance products to customers across Canada.
Key Product Groups
Wealth
Direct Investing - Platforms and resources for self-directed retail investors to facilitate research, investment management, and trading in a range of investment products through online, phone, and mobile channels.
Wealth Advice - Wealth management advice and financial planning solutions for mass affluent, high net worth and ultra-high net worth clients, integrated with other Wealth businesses and the broader Bank.
Asset Management - Public and private market investment management capabilities for retail and institutional clients, including a diversified suite of investment solutions designed to provide attractive risk-adjusted returns.
Insurance
Property and Casualty - Home, auto, and small insurance provided through direct channels and to members of affinity groups, such as professional associations; post-secondary institutions comprising universities and colleges; and employer groups.
Life and Health - Credit protection for Canadian Personal and Business Banking borrowing customers, life and health insurance products, credit card balance protection, and travel insurance products, distributed through customer-assisted and direct to consumer channels.
Business Strategy
This segment's business strategies are to deliver legendary experiences and trusted advice to help its customers feel confident about their financial future; leverage OneTD to deepen customer relationships with solutions that meet their unique financial needs; innovate with purpose to enable its colleagues to execute with speed and impact and strengthen the foundation of its business; and be an extraordinary place to work where diversity and inclusiveness are valued, and contribute to the well-being of its communities.
Wholesale Banking segment
This segment serves over 17,000 corporate, government, and institutional clients in key financial markets around the world. Operating under the TD Securities brand, Wholesale Banking offers capital markets and corporate and investment banking services to external clients and provides market access and wholesale banking solutions for the bank's wealth and retail operations and their customers. Wholesale Banking's expertise is supported by a presence across North America, Europe, and the Asia-Pacific.
Lines Of Business
Global Markets - Sales, trading and research, debt and equity underwriting, client securitization, prime services, and trade execution services.
Corporate and Investment Banking - Corporate lending and syndications, debt and equity underwriting, advisory services, trade finance, cash management, investment portfolios, and related activities.
Other - Investment portfolios and other accounting adjustments.
Business Strategy
This segment's business strategies are to become a top 10 North American investment bank with global reach; in Canada, be a top-ranked investment bank; in the U.S., deliver value and trusted advice in sectors where it have competitive expertise; in Europe and the Asia-Pacific, leverage its global capabilities to build connected, sustainable franchises; continue to unlock OneTD opportunities to grow with and support its TD Retail and Wealth partners; invest in an efficient and agile infrastructure, innovation and data capabilities, and risk & control enhancements; and be an extraordinary and inclusive place to work by attracting, developing, and retaining the best talent.
History
The Toronto-Dominion Bank was founded in 1855.