Telia Company AB (publ) provides communication services to businesses, individuals, families, and communities.
Business Segments
The company operates through Mobile Services, Fixed Services, Business Solutions, Wholesale Services, and Digital Services segments.
Mobile Services
This segment provides voice, messaging, data services, and value-added services to individual consumers and businesses. This segment plays a crucial role in the company’s overall revenue, driving growth through innovat...
Telia Company AB (publ) provides communication services to businesses, individuals, families, and communities.
Business Segments
The company operates through Mobile Services, Fixed Services, Business Solutions, Wholesale Services, and Digital Services segments.
Mobile Services
This segment provides voice, messaging, data services, and value-added services to individual consumers and businesses. This segment plays a crucial role in the company’s overall revenue, driving growth through innovations in mobile technology, such as the rollout of 5G networks.
Fixed Services
This segment includes broadband, fixed telephony, and digital television services. The company focuses on building robust broadband infrastructure to deliver high-speed internet to homes and businesses, further strengthening its position in the competitive market.
Business Solutions
This segment offers bespoke telecommunications solutions for businesses, including solutions for network management, cloud services, cybersecurity, and digital transformation. The company is committed to supporting business clients by providing innovative tools that increase efficiency and reduce operational costs.
Wholesale Services
This segment provides network access and services to other telecommunications operators. This includes interconnect services and infrastructure sharing, allowing smaller operators to leverage the company’s established network.
Digital Services
This segment integrates various digital services, such as IoT (Internet of Things) solutions, digital security, and data-driven marketing. These services focus on enhancing customer engagement and improving business operations for its clients.
Business Strategy
The company's business strategy centers around delivering sustainable and innovative telecommunications services while enhancing customer satisfaction and operational efficiency. To accomplish its strategy, the company is focused on the following key areas:
Transformational Growth: The company seeks to achieve growth through an ongoing transformation of its services and processes. This requires a deep understanding of customer needs, utilizing data analytics and customer insights to adapt offerings accordingly and streamline operations.
Customer Experience Enhancement: A significant focus of the company’s strategy is improving the overall customer experience. By implementing customer journey mapping and utilizing innovative tools such as the company Order & Care Application (TOCA), the company strives to offer personalized, efficient, and user-friendly interactions across all touchpoints.
Sustainability Integration: The company is committed to integrating sustainability into its core strategies and operations. This includes promoting environmental responsibility, ethical business practices, and social equity. By focusing on these areas, the company seeks to reduce its ecological footprint and positively impact the communities it serves.
Operational Excellence: Striving for excellence in operations, the company seeks to improve productivity and reduce costs by modernizing its IT infrastructure and processes. This includes adopting automated solutions to reduce lead times for customer service, thereby enhancing overall operational efficiency.
Technological Innovation: The company invests significantly in technology and digital innovation, utilizing next-generation technologies to improve service offerings and customer accessibility. The commitment to pioneering advancements, such as 5G and smart solutions reinforces the company’s competitive positioning.
Products and Services
The company provides a diverse range of products and services designed to cater to the varied needs of its customers, both individual and corporate. The offerings can be classified into the following categories:
Mobile Products and Services: This includes SIM cards, mobile data plans, voice and messaging services, IoT solutions, and value-added services, all designed to meet the evolving needs of mobile users.
Fixed-Line Services: The company provides broadband internet services, including fiber-optic connectivity, DSL options, and fixed-line voice services, ensuring robust and reliable connections for homes and businesses.
Digital Television: The company offers various TV packages, including access to streaming services, on-demand content, and live television, catering to different viewing preferences.
Business Telecommunications Solutions: The company facilitates business communication through customized solutions that encompass virtual private networks (VPNs), unified communications, and dedicated support for businesses to enhance operations.
Cloud Services and Managed Solutions: The company offers cloud-based services, including data storage, data protection solutions, application hosting, and managed IT services, enabling businesses to leverage the power of the cloud.
Cybersecurity Solutions: With growing cybersecurity threats, the company provides businesses with comprehensive security solutions to protect their data and infrastructure against breaches and attacks.
IOT Solutions: The company’s IoT offerings assist businesses in harnessing the power of connected devices to optimize operations, monitor resources, and improve efficiency.
Wholesale Services: The company offers interconnection services and infrastructure solutions to other operators, allowing them to leverage its extensive network and capabilities.
These products and services place the company as a crucial player in the telecommunications sector, focused on meeting customer demands through innovation and reliability.
Geographical Markets
The company operates primarily in the Nordic and Baltic regions, serving markets in Sweden, Finland, Norway, Denmark, Estonia, Latvia, and Lithuania. The company's strategic presence in these areas enables it to capitalize on the increasing demand for telecommunications and digital services.
Seasonality
The company's operations are subject to some seasonality. Demand for certain services, particularly mobile and broadband services, can fluctuate throughout the year based on typical usage patterns, weather conditions, and seasonal events. Consumer spending often increases during holiday seasons, driving higher demand for connectivity and related services.
In contrast, sector-wide changes, technological advancements, and regulatory shifts may influence seasonality trends, prompting the company to adapt its service offerings accordingly to ensure consistent customer satisfaction and engagement year-round.
Customers
The company serves a diverse customer base, including individual consumers, small to medium-sized enterprises, and large corporations. The customer categories include:
Residential Customers: Offering services, such as mobile and broadband connections, digital television, and home security solutions, the company caters to the everyday connectivity needs of individuals and families.
Small and Medium Enterprises (SMEs): The company provides tailored telecommunications solutions for SMEs, including business connectivity, cloud services, and IoT solutions specifically designed to enhance operational performance.
Large Enterprises: For multinational corporations and larger business segments, the company offers enterprise-grade solutions ranging from dedicated data networks to comprehensive cybersecurity services.
Sales and Marketing
The company employs multiple sales and marketing channels to reach its diverse customer base effectively. The sales strategies include direct sales through retail outlets, online platforms, and indirect channels like resellers and partners.
Digital marketing plays a crucial role in the company’s strategy, leveraging social media, content marketing, and targeted advertising campaigns. The company seeks to create engagement and brand loyalty among its customers through innovative strategies that connect consumers with tailored solutions.
History
The company was founded in 1853. It was incorporated in 1966. The company was formerly known as TeliaSonera AB (publ) and changed its name to Telia Company AB (publ) in 2016.