Resources Connection, Inc. operates as a professional services firm that focuses on delivering consulting execution services that power clients’ operational needs and change initiatives utilizing a combination of bench and on-demand, expert and diverse talent.
As a next-generation human capital partner for the clients, the company is a trusted partner to the C-suite, specializing in navigating complex business challenges typically precipitated by business and technology transformation, strategi...
Resources Connection, Inc. operates as a professional services firm that focuses on delivering consulting execution services that power clients’ operational needs and change initiatives utilizing a combination of bench and on-demand, expert and diverse talent.
As a next-generation human capital partner for the clients, the company is a trusted partner to the C-suite, specializing in navigating complex business challenges typically precipitated by business and technology transformation, strategic transactions, or regulatory compliance. The company's engagements are designed to leverage a combination of bench and agile talent, which are highly experienced to deliver practical solutions and more impactful results that power its clients', employees’, and partners’ success.
The company attracts top-caliber professionals with in-demand skill sets who seek a workplace environment characterized by choice and control, collaboration and human connection. The company’s client engagement and talent delivery model offer speed and agility, strongly positioning it to help its clients transform their businesses and workplaces. The company serves 1,600 clients around the world with approximately 3,100 professionals collectively engaged from 41 physical practice offices and multiple virtual offices.
Business Segments
The company's reportable segments include On-Demand Talent, Consulting, Europe & Asia Pacific, and Outsourced Services.
On-Demand Talent: This segment provides businesses with a go-to source for bringing in experts to fill resource gaps when they need them.
Consulting: This segment drives transformation across people, processes and technology across domain areas, including accounting and finance, technology and digital, risk and compliance and supply chain transformation.
Europe & Asia Pacific: Is a geographically defined segment that offers both on-demand and consulting services to clients throughout Europe and Asia Pacific.
Outsourced Services: operating under the Countsy by RGP brand, this segment offers finance, accounting and human resources (HR) services provided to startups, spinouts and scale-up enterprises, utilizing a technology platform and fractional team.
Recent Acquisitions
On July 1, 2024, the company completed the acquisition of Reference Point LLC, a U.S.-based advisory firm that focuses on strategy, risk, regulatory, and technology transformation services for financial institutions.
RGP’s Solution
The company’s solution offers the following elements:
A relationship-oriented and collaborative approach to client service;
Flexible engagement models to meet clients where the company needs it, whether it's embedded expertise, strategic and execution-oriented consulting, or fully outsourced solutions;
A dedicated talent acquisition and management team adept at developing, managing and deploying a project-based workforce;
Deep functional and/or technical experts who can assess clients’ project needs and customize solutions to meet those needs;
Highly qualified and pedigreed consultants with the requisite expertise, experience and points of view;
Competitive rates on an hourly basis, as well as on a project basis; and
Significant client control of their projects with effective knowledge transfer and change management.
Business Strategy
The company is dedicated to serving its clients with flexible engagement models and highly qualified and experienced talent in the support of projects and initiatives in a broad array of functional areas, including transactions, regulations, and transformations.
The company relies on trademark registrations and common law trademark rights to protect the distinctiveness of its brand.
Growth Strategy
Key elements of the company’s growth strategy are to increase penetration of existing client base; grow its client base; optimize service offerings with a focus on digital capabilities; further its strategic brand marketing; and engage in strategic acquisitions.
Service Offerings
Project Consulting Services: The company partners with its people and clients to deliver value and impact, bringing its depth of experience and sleeves up approach to project execution.
On-demand Talent Services: Tapping into the company’s agile talent pool, it mobilizes the right resources to build delivery teams for its consulting offerings and directly support client talent needs in today’s rapidly changing business environment. The company’s workforce strategy provides flexible, collaborative resources to meet its clients’ needs.
Outsourced Services: The company offers outsourced finance, accounting and HR services to startups, spinouts and scale-up enterprises, utilizing a technology platform and fractional team.
Crisis Communication Services: Through Sitrick, the company provides corporate, financial, transactional and crisis communication and management services.
Clients
The company provides its services and solutions to a diverse client base in a broad range of industries. In fiscal 2025, the company served more than 1,600 clients in 32 countries.
Operations
The company generally provides its professional services to clients at a local level, with the oversight of its revenue team (including market or account leaders) and engagement leaders when delivering solutions on consulting projects. The revenue team in each market, in collaboration with subject matter experts in the consulting business, is responsible for new client acquisition, expanding client relationships, ensuring client satisfaction throughout engagements, coordinating services for clients on a national and international level, and maintaining client relationships post-engagement. Market or account revenue leadership and their teams identify, develop, and close new and existing client opportunities, often working in a coordinated effort with other markets on multi-national/multi-location proposals. While the majority of the company's client relationships are driven at a local market level, its Strategic Client Accounts, which comprises approximately 20 accounts, are led by account leaders responsible for relationships across markets and who are specifically tasked with growing the company's global relationships in these key accounts.
Market or account level leadership works closely with the company's talent management team to identify, hire, and cultivate a relationship with seasoned professionals that fit the clients' needs. The company's consultant recruiting efforts are regionally and nationally based, depending upon the skill sets required and the clients' preference for local talent. Recognizing the complexity of multinational client relationships, the company has also utilized a hybrid approach that leverages the strengths of both local relationships and global delivery. The company utilizes a Borderless Talent model and seeks to provide borderless solutions, anytime, anywhere, bringing the best talent to meet the clients’ business needs, based on expected outcomes, not zip codes. In addition, in order to meet the clients where they need it and expand its reach for in-demand talent and skill sets, the company operates global delivery centers in India and the Philippines. The company often blends its delivery teams with talent across the globe to maximize the impact it delivers to the clients.
The company's consulting business is organized by practice areas. Each practice has team members with deep subject matter expertise who focus on a combination of sales pursuit (in collaboration with the revenue team), project delivery/oversight, and solution development.
To build a sense of team spirit and increase camaraderie among its leaders, the company has a program for field personnel that awards annual incentives based on specific agreed-upon goals focused on the performance of the individual and the performance of it. The company also shares across its teams and with new team members the best and most effective practices of its highest achieving offices, consulting practices, and accounts. New leadership also spends time in other markets or otherwise partners with experienced personnel to understand how best to serve current clients, expand its presence with prospects, and identify and recruit highly qualified consultants, among many other important skills. This allows the veteran leadership to share their success stories, foster the company's culture with new team members, and review specific client and consultant development programs.
The company provides administrative, marketing, finance, HR, information technology (IT), legal, and real estate support throughout its U.S. offices. The company also has a business support operations center in its Utrecht, Netherlands office to provide centralized finance, HR, IT, payroll, and legal support to its European offices. These centralized functions minimize the administrative burdens on its front office market leaders and enable operational efficiency and scalability throughout the enterprise.
Business Development
The company’s business development initiatives comprises: local and global initiatives focused on existing clients and target companies; national and international targeting efforts focused on multinational companies; brand marketing activities; and national and local advertising and direct mail programs.
The company's business development efforts are driven by the networking and sales efforts of its management, with its worldwide Salesforce software platform providing a common database of opportunities and clients and enhancing its local and global business development efforts. While local senior management focuses on market-related activities, they are also part of the regional, national, and international sales efforts, especially when the client is part of a multinational entity. In certain markets, sales efforts are also enhanced by management professionals focused solely on business development efforts on a market and national basis, based on firm-wide and industry-focused initiatives. These business development professionals, in partnership with the vice-presidents and client service teams, are responsible for initiating and fostering relationships with the senior management and decision-makers of its targeted client companies.
The company's brand marketing initiatives help bolster RGP’s reputation in the markets it serves. The company's brand is reinforced by its professionally designed website, print and online advertising, direct marketing, seminars, thought leadership whitepapers, initiative-oriented brochures, social media, and public relations efforts.
History
The company was founded in 1996. The company was incorporated in 1998. The company was formerly known as RC Transaction Corp. and changed its name to Resources Connection, Inc. in August 2000.
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