ePlus inc. (ePlus), through its subsidiaries, provides information technology (IT) solutions, which enable organizations to optimize their IT environment and supply chain processes.
The company also provides consulting, professional, and managed services; and complete lifecycle management services, including flexible financing solutions. The company focuses on selling to medium and large enterprises, and state and local government, and educational institutions (SLED) in the United States, and s...
ePlus inc. (ePlus), through its subsidiaries, provides information technology (IT) solutions, which enable organizations to optimize their IT environment and supply chain processes.
The company also provides consulting, professional, and managed services; and complete lifecycle management services, including flexible financing solutions. The company focuses on selling to medium and large enterprises, and state and local government, and educational institutions (SLED) in the United States, and select international markets, including the United Kingdom, (U.K.) the European Union (EU), India, and Singapore.
The company conducts its operations through two businesses. The company's technology business, consisting of its product, professional services, and managed services segments, provides technology solutions. The company's technology solutions leverage third-party hardware, software, maintenance, and other services, with its own advanced professional and managed services. The company's financing business segment primarily provides financing for IT equipment, software, and related services. Across both businesses, the company sells to commercial entities, state and local governments, government contractors, and educational institutions.
Solutions
The company provides technology solutions across the IT spectrum spanning security, cloud, data center, networking, collaboration, AI, service provider and critical infrastructure, and emerging solutions, to domestic and foreign organizations across all industry segments.
The company’s solutions comprises world class leading technologies from partners, such as Amazon Web Services (AWS), Arista Networks, Check Point, Cisco Systems, Citrix, Commvault, Crowdstrike, Deepwatch, Dell EMC, F5 Networks, Foresite, Fortinet, Gigamon, HPE, Juniper Networks, Lenovo, Microsoft, NetApp, Nutanix, NVIDIA, Oracle, Palo Alto Networks, Proficio, Pure Storage, Rubrik, Splunk, Varonis, and VMware by Broadcom, among many others.
The company's solutions leverage a broad range of professional, consultative, and managed services across the technology spectrum. The company possesses top-level engineering certifications with a broad range of leading IT technologies that enable it to offer multi-vendor IT solutions optimized for each of its customers' specific requirements. Underpinning the broader areas of cloud, security, AI, networking, data center, and collaboration are specific skills in orchestration and automation, application modernization, DevSecOps, zero-trust architectures, data management, data visualization, analytics, network modernization, edge computing, consumption licensing models, and other advanced and emerging technologies.
The company's scale and financial resources have enabled it to continue investing in engineering and technology resources to stay at the forefront of technology trends. The company's cloud/hosted, proprietary software solutions are focused on giving its customers more control over their IT supply chain by automating and optimizing the procurement and management of their owned, leased, and consumption-based assets. These solutions have expanded to include private marketplace experiences for the company's customers to support platforms, such as those on the AWS marketplace.
The company also offers a wide portfolio of technology and other capital asset financing solutions to customers across commercial and government enterprises, designing programs that are tailored to fit their unique processes, structures, and requirements. The company's expertise in core and emerging technologies, buttressed by its robust portfolio of professional services and managed services, has enabled it to remain a trusted advisor for its customers.
Customers
The company serves 4,600 customers that are primarily middle market to large enterprises and state and local government institutions, including state and local education (SLED) institutions, across diverse customer end markets. For the year ended March 31, 2025, the percentage of revenue by customer end market within its technology business includes 23% for the telecommunications, media and entertainment, 17% for SLED, 15% for technology, 14% for healthcare, and 9% for financial services. Sales to Verizon Communications Inc. represented 16%, 19%, and 22% of its net sales for the years ended March 31, 2025. The company sells to customers in the United States (U.S.), which account for most of its sales, and to customers in select international markets, including the United Kingdom (U.K.), the European Union (EU), India, and Singapore.
The company’s technology business segments accounted for 97% of its net sales—78% from the product segment, 11% from the professional services segment, and 8% from the managed services segment—and 75% of its operating income for the year ended March 31, 2025. The company’s financing business segment accounted for 3% of its net sales, and 25% of its operating income for the year ended March 31, 2025.
Offerings
Technology Business segments
The company provides a range of IT products and advanced professional and managed services to help its customers improve productivity, profitability, and revenue growth while reducing operating costs. The company holds various technical and sales-related certifications from leading manufacturers and software publishers, which authorizes it to market their products and enables it to provide advanced professional and managed services. The company actively engage with emerging vendors to offer their technologies to its customers. The company's flexible platform and customizable catalogs facilitate the addition of new vendors' products with minimal incremental effort. The company's technology business segments provide the following products and services within their respective segments:
Product segment
IT sales includes sales of third-party hardware, perpetual and subscription software, maintenance, software assurance, and services.
Managed services segment
Managed services for infrastructure and cloud proactively monitor and manage a broad range of technologies on-premises and in the cloud with services such as Managed Services for Azure, Managed WebEx Calling, Managed Webex Contact Center, unified communications, video-enabled workspaces, compute, storage, network infrastructure, firewall management and Managed Power Protection to ensure support of a broad cross-section of technologies spanning multiple Original Equipment Manufacturer (OEM) solutions. These solutions are built in a flexible subscription model to monitor, manage, and maximize business critical technologies—including cloud, security, data center, mobility, and collaboration based on an ITIL Framework backed with SOC 1 Type 2 and SOC 2 Type 2 attestations. The company also provides ePlus Automated Virtual Assistant (AVA) for Collaboration Spaces. ePlus AVA uses robotic process automation accompanied by ePlus Managed Services to present an exceptional experience for users in video-enabled conference rooms and workspaces.
Enhanced Maintenance Support (EMS) or ePlus Lifecycle-Services Support (ELSS) simplifies the company's customers' support experience with single-call support for multi-vendor environments. The company provides 24x7x365 level 1, 2, and 3 support from dedicated engineers and a certified bench of experts. The company's services are certified by its leading manufacturer partners. Various OEM solutions are e-Bonded or Smart-Bonded, providing bi-directional ticket synchronization to facilitate expedient resolution, and a custom executive dashboard provides related lifecycle data to the company's customers for all contracted assets.
Service desk provides outsourced functions including, but not limited to, server and desktop account management, Microsoft Office support, and IT Service Management (ITSM) integration of tailored knowledgebase articles to respond to the company’s varying customers’ business demands while minimizing overhead.
Storage-as-a-Service is a solution powered by Pure Storage Evergreen/One and NetApp Keystone that provides customers with on-premises storage in a consumption-based model with on-demand burst capacity, backed by Service Level Agreements (SLAs), and ePlus expert Enhanced Maintenance Support (EMS). This allows customers to consume storage in a cloud-like model in their data center addressing planned and/or unforeseen capacity needs resulting from ongoing cloud migrations and other parallel IT projects.
Azure Recover provides Cloud Disaster Recovery with automated monthly recovery testing and annual full failover testing. This offering focuses on delivering confidence to the company’s customers in their ability to rapidly recover when incidents such as ransomware occur.
Cloud Managed Services are focused on helping the company's customers consume public cloud in a way that reduces time-to-market for new applications, lowers their ongoing cloud costs, and increases security. By taking day-to-day cloud management off their hands, the company's clients can focus on the applications that drive their business.
Managed Security Services help customers strengthen their information security profile with industry-leading tools, technology, and expertise - often at a fraction of the cost of in-house security resources. Services include Security Operations Center (SOC), Vulnerability Management, Managed Detection and Response (MDR), and Incident Response (IR).
Professional services segment
Professional services provide services in the spaces of cloud infrastructure, unified communications, collaboration, networking, storage, hyper-converged infrastructure, virtual desktop infrastructure, and AI and emerging technologies. The company offers architecture, deployment, and configuration services, software adoption services, training services and assessments. Additionally, it offers professional services in the spaces of digital signage, EV charging solutions, loss prevention and security, and retail store openings, remodels, and closings.
Staff augmentation services provide customers with flexible headcount options, which may range from service desk to infrastructure to software developer skills. Staff augmentation allows customers to access talent, fill specific technology skill gaps, or provide short-term or long-term IT professional help, which also includes services, such as Virtual Chief Information Officer (vCIO) and Virtual Chief Information Security Officer (vCISO) used to complement existing personnel and build three-to-five-year IT roadmaps.
Project management services enhance productivity and collaboration management and enable successful implementations and adoption of solutions for its customers.
Cloud consulting services is a global team of architects and consultants focused on assessing customer workloads for the cloud, assisting with the selection of the appropriate cloud solution, design and build of cloud platforms, application modernization and migration, automation, and ongoing management and optimization of cloud platforms.
AI advisory services support the company's clients on their journey from AI Curious to AI Ready, and eventually AI Mature. The company's featured offerings include the AI Envisioning Workshop, AI Use Case Development Workshop, and the company’s ePlus Secure GenAI Accelerator.
Consulting services helps customers strategize ways to ensure their business fully and efficiently utilizes cutting-edge technology offerings to achieve desired outcomes. By leveraging the company’s extensive portfolio of Consulting Services, customers will gain technology-driven insight and guidance to make smarter decisions, to improve efficiencies, maximize return on technology investments, and provide actionable intelligence.
Security solutions help safeguard its customers’ business and information assets, including:
Governance, Risk, and Compliance (GRC) services help ensure customers are meeting governance and compliance requirements by leveraging regulatory frameworks, industry best practices, and supporting controls, thereby allowing customers to effectively identify, assess, and mitigate risk.
Technology Introduction and Deployment services help customers rapidly adopt and integrate key security controls and embrace efficiencies across technology types like network, endpoint, application, data, and cloud.
Security Operations Modernization services assist customers in evolving aged operational processes to take increased advantage of modern detection and response technology platforms leveraging automation and AI which equate to decreased time to detect and respond to emerging threats.
Collaboration solutions deliver significant value to the company's customers by enhancing communication, increasing productivity, facilitating remote and hybrid work, and improving customer interactions and engagement. The company has three focus areas:
Unified Communications design and implementation services improve employee experiences by consolidating tools like voice, video and messaging into a single, integrated platform. This streamlines workflows, enhances collaboration among teams and ultimately boosts productivity while reducing costs associated with managing disparate systems.
Contact Center design and implementation services provide the company’s customers with a platform to deliver omni-channel communications, enabling them to interact with their customers through preferred channels like phone, chat, email or social media. AI and automation offer personalized experiences, faster resolutions and 24/7 availability, ultimately enhancing customer satisfaction resulting in stronger brand loyalty.
Audio/Visual (AV) design and installation services help organizations modernize their workplaces to improve collaboration and engagement. Whether for presentations, video conferencing, digital signage, or immersive environments, the company's services transform workspaces, maximizing the effectiveness of communication and information sharing.
Warehouse, configuration, and logistic services provide a complete, turn-key solution for a customer’s entire IT environments, regardless of complexity or manufacturer.
Configuration and Integration Services delivered from configuration centers strategically distributed throughout the United States consolidate individual components from multiple OEMs into a single SKU in one cabinet, fully functional upon arrival for faster return on investment (ROI) and time to market.
Asset Lifecycle Management Services provides the real-time visibility customers need to manage, measure, and govern their IT assets as well as IT asset disposition/management, data destruction, and end-of-life recycling.
The ePlus Customer Innovation Center incorporates configuration and deployment capabilities, a technology demonstration lab, briefing center, and a vast warehouse providing technology and logistics fulfillment services to customers around the world. In addition, the ePlus AI Experience Center allows customers to explore AI technologies in data center facilities purpose-built for AI-optimized infrastructure.
Financing Business segment
The company specializes in financing arrangements, including sales-type and operating leases, loans, and consumption-based financing arrangements, as well as underwriting, management, and disposal of IT equipment and assets. The company's financing operations include sales, pricing, credit, contracts, accounting, risk management, and asset management.
The company primarily finances IT equipment, communication-related equipment, and medical equipment. The company may also finance industrial machinery and equipment, office furniture and general office equipment, transportation equipment, and other general business equipment. The company offers its solutions both directly and through vendors.
The company offers enhanced financing solutions, and its business process services approach automates a significant portion of the IT procurement process. The solution incorporates value-added services throughout the process, including:
Front-end processing, such as procurement, order aggregation, order automation, vendor performance measurement, ordering, reconciliation, and payment.
Lifecycle and asset ownership services, including asset management, change management, and property tax filing.
End-of-life services such as equipment audit, removal, and disposal.
Sales and Marketing
The company focuses its sales and marketing efforts on becoming the primary provider of IT solutions for each of its customers. The company actively seeks to acquire new account relationships through personal relationships, electronic commerce, leveraging its partnerships with vendors, and targeted demand-generation activities to increase awareness of its solutions. The company undertakes direct marketing and leverages digital marketing and social media campaigns to target certain markets in conjunction with its primary vendor partners, who may provide financial reimbursement, outsourced services, and personnel to assist it in these efforts.
The company's sales representatives are compensated by a combination of salary and commission, with commission becoming the primary component of compensation as the sales representatives gain experience. The company markets to different areas within a customer's organization, including business units, as well as the IT department, lines of business, or finance department, depending on the solutions.
As of March 31, 2025, the company’s sales force consisted of 714 sales, marketing and sales support personnel organized regionally across the U.S., the U.K., and India.
Intellectual Property Rights
The company has patents in the U.S. Additionally, the company has trademarks in the U.S., the U.K., and the EU. The company intends to use and protect these and its other marks, including common-law marks, as it deems necessary. The company also has over 20 registered copyrights, in addition to unregistered copyrights in its website content, software, marketing, and other written materials.
History
The company was founded in 1990. The company was incorporated in 1996. The company was formerly known as MLC Holdings, Inc. and changed its name to ePlus inc. in 1999.
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