Open Text Corporation (OpenText), an Information Management company, provides software and services that empower digital businesses of all sizes to become more intelligent, connected, secure and responsible.
OpenText’s Information Management solutions manage the creation, capture, use, analysis, and lifecycle of structured and unstructured data. The company’s Information Management solutions are designed to help organizations extract value and insights from their information, secure that inform...
Open Text Corporation (OpenText), an Information Management company, provides software and services that empower digital businesses of all sizes to become more intelligent, connected, secure and responsible.
OpenText’s Information Management solutions manage the creation, capture, use, analysis, and lifecycle of structured and unstructured data. The company’s Information Management solutions are designed to help organizations extract value and insights from their information, secure that information, and meet the growing list of privacy and compliance requirements. OpenText helps customers improve efficiencies, redefine business models, and transform industries.
The company’s products are available in private cloud, public cloud, off-cloud, and application programming interface (API) cloud, or any combination thereof, to support the customer’s preferred deployment option. In providing choice and flexibility, the company strives to maximize the lifetime value of the relationship with its customers and support their information-led transformation journey.
The comprehensive OpenText Information Management platform and services provide secure and scalable solutions for global enterprises, SMBs, governments, and consumers around the world. With critical tools and services for connecting and classifying data, OpenText accelerates customers’ ability to deploy AI, automate work, and strengthen productivity.
The company’s products are fundamentally integrated into the operations and existing software systems of its customers’ businesses, so customers can securely manage the complexity of information flow end-to-end. Through automation and AI, the company connects, synthesizes, and delivers information when and where needed to drive new efficiencies, experiences, and insights. It makes information more valuable by connecting it to digital business processes, enriching it with insights, protecting and securing it throughout its entire lifecycle, and leveraging it to create engaging digital experiences. The company’s solutions connect large digital supply chains, information technology (IT) service management ecosystems, application development and delivery workflows, and processes in many industries, including manufacturing, healthcare and life sciences, energy, retail, and financial services.
The company’s solutions also enable organizations and consumers to secure their information so that they can collaborate with confidence, stay ahead of the regulatory technology curve, and identify threats across their endpoints and networks. With a multi-layered security approach, the company has a wide range of OpenText Cybersecurity solutions that power and protect at the data management layer, at the infrastructure and application layers, at the code, and at the edge, offering insights and threat intelligence across it all.
The company’s investments in research and development (R&D) push product innovation, increasing the value of its offerings to its installed customer base and to new customers, which include Global 10,000 companies (G10K), SMBs, and consumers. The company’s R&D leverages its existing investments in the OpenText Cloud with the aim of ensuring that all its cloud products provide its customers with insights, meet compliance regulations, and provide a seamless experience across its portfolio.
On May 1, 2024, the company completed the divestiture of its Application Modernization and Connectivity (AMC) business to Rocket Software, Inc. (Rocket Software).
Products and Services
The company leverages a common set of technologies, processes, and systems to deliver its complete and integrated portfolio of Information Management solutions at scale to meet the demands and needs of a global market. The company’s solutions are marketed and delivered on the OpenText Cloud Platform, which supports customer deployments from private cloud to public cloud to off-cloud to application programming interface (API). The company’s architectural approach puts at the forefront the ability for customers to have the flexibility and customization they need in a hybrid multi-cloud world. The OpenText Cloud is a comprehensive Information Management platform consisting of six business clouds: the company’s Content Cloud, Cybersecurity Cloud, DevOps Cloud, Business Network Cloud, Observability and Service Management Cloud, and Analytics Cloud.
With embedded AI and analytics, the company’s solutions improve business insight, employee productivity, customer experiences, asset utilization, collaboration, supply chain efficiency, and risk management. The company’s innovation roadmap is focused on investing a significant amount of the company’s R&D in cloud and AI capabilities. This includes continuing to enhance the capabilities and deployment options of the acquired Micro Focus products, growing its public cloud and API offerings, driving deep integrations through co-innovations with partners, integrating security, analytics, and AI solutions throughout its offerings, and investing to meet new compliance standards. The company’s platform offers multi-level, multi-role, and multi-context security. Information is secured at the data level, by user-enrolled security, context rights, and time-based security. The company also provides encryption at rest for document-level security.
Content Cloud
The company’s Content Cloud is its largest business cloud and includes robust content management, improved integrations, and intelligent automation. It connects content to the digital business, eliminating silos and providing convenient, secure, and compliant remote access to both structured and unstructured data, boosting productivity and insights, and reducing risk. The company’s solutions manage the lifecycle, distribution, use, and analysis of information across the organization, from capture through archiving and disposition.
The company’s Content solutions range from content collaboration and intelligent capture to records management, collaboration, e-signatures, and archiving, and are available off-cloud, on a cloud provider of the customer’s choice, as a subscription in the OpenText Cloud, in a hybrid environment, or as a managed service. The company’s Content solutions enable customers to capture data from paper, electronic files, and other sources and transform it into digital content delivered directly into content management solutions, business processes, and analytic applications. The company’s customers can protect critical historical information within a secure, centralized archiving solution. OpenText Content adheres to the Content Management Interoperability Services (CMIS) standard and supports a broad range of operating systems, databases, application servers, and applications.
The company’s Content solutions integrate with the applications that manage critical business processes, such as SAP S/4HANA, SAP SuccessFactors, Salesforce, Microsoft Office 365, and other software systems and applications, establishing the foundation for intelligent business process and content workflow automation. By connecting unstructured content with structured data workflows, the company’s Content solutions allow users to have the content they need when they need it, reducing errors, driving greater business insight, and increasing efficiency.
Also, within Content Cloud, the company’s Experience Cloud powers smarter experiences that drive revenue growth and customer loyalty. The company’s Experience solutions create, manage, track, and optimize omnichannel interactions throughout the customer journey, from acquisition to retention, and integrate with systems of record, including Salesforce and SAP. The OpenText Experience platform enables businesses to gain insights into their customer interactions and optimize them to improve customer lifetime value. The platform includes solutions and extensions that deliver highly personalized content and engagements along a continuous customer journey. With AI-powered analytics, the Experience Cloud can evaluate and deliver optimized user experiences at scale to ensure every point of interaction, whether physical or digital, on any device, is engaging and personalized.
The Experience Cloud platform includes a range of solutions from Customer Experience Management (CXM), Web Content Management (WCM), Digital Asset Management (DAM), Customer Analytics, AI & Insights, eDiscovery, Digital Fax, Omnichannel Communications, Secure Messaging, Voice of Customer (VoC), as well as customer journey, testing, and segmentation.
Cybersecurity Cloud
The company’s Cybersecurity solutions provide organizations and SMBs with capabilities to protect, prevent, detect, respond, and quickly recover from threats across endpoints, networks, applications, IT infrastructure, and data, all with AI-led threat intelligence. OpenText Cybersecurity aims to protect critical information and processes through threat intelligence, forensics, identity, encryption, and cloud-based application security.
At the data layer, OpenText Cybersecurity helps customers be cyber-resilient with uninterrupted access and protection of business data against cyber threats. With Carbonite Endpoint, Carbonite Server, Carbonite Cloud-to-Cloud Backup, and Information Archiving, the company helps ensure customers have visibility across all endpoints, devices, and networks, for proactive discovery of sensitive data, identification of threats, and sound data collection for investigation.
At the infrastructure and application layer, OpenText Cybersecurity solutions help detect issues and respond to and remediate threats. The company’s full suite of capabilities includes Application Security (Fortify), Identity and Access Management (NetIQ), Email Encryption (Voltage), Security Information and Event Management (SIEM with ArcSight), Endpoint Detection Response (EDR), Network Detection Response (NDR), Managed Detection and Response (MDR), and Digital Forensics & Incident Response. OpenText delivers services, combining front-line experience with automation, AI technology, and OpenText software to help organizations detect threats in real time. Moreover, the company’s eDiscovery capabilities provide forensics and unstructured data analytics for searching and investigating data to manage legal obligations and organizational risks. For highly regulated organizations, these machine learning capabilities help drive compliance and timely responses in complex situations. From threat prevention to detection and response, data management to investigation and compliance, OpenText Cybersecurity offers solutions to keep business operations in a trusted state across endpoints, networks, clouds, email, web servers, firewalls, and logs.
At the edge, the company helps customers protect endpoints, virtual machine platforms, and browsers from rising cyber-attacks. With Webroot Endpoint Protection, Webroot Domain Name System (DNS) protection, Email Security by Zix, Security Awareness Training, MDR, and Threat Hunting, the company’s security solutions are directed to the SMB and consumer segments. The company serves SMBs together with its network of Managed Service Providers (MSPs) who help deploy OpenText solutions at scale.
OpenText Cybersecurity solutions help secure operations using solutions with threat intelligence. Threat monitoring with BrightCloud, remote endpoint protection, and automated cloud backup and recovery work together to protect employees and customer data while allowing organizations to prepare for, respond to, and recover quickly from cyber-attacks. OpenText Cybersecurity products help find information to effectively conduct investigations, manage risk, and respond to incidents.
Business Network Cloud
The company’s Business Network Cloud provides a foundation for digital supply chains and secure e-commerce ecosystems. The company’s Business Network Cloud manages data within the organization and outside the firewall, connecting people, systems, and Internet of Things (IoT) devices at a global scale for those seeking to digitize and automate their procure-to-pay and order-to-cash processes. For the company’s customers, its Business Network Cloud offerings deliver streamlined connectivity, secure collaboration, and real-time business intelligence in a single, unified platform. Organizations of all sizes can build global and sustainable supply chains, rapidly onboard new trading partners, comply with regional mandates, assess their credit quality and ethics scores, provide electronic invoicing, and remove information silos across ecosystems and the extended enterprise.
The foundation of the company’s Business Network Cloud is its Trading Grid, which connects businesses, trading partners, transportation and logistics companies, financial institutions, and government organizations globally. OpenText offers a range of application-to-application, IoT, identity and access management, active applications, and industry-specific applications.
The company enables supply chain optimization, digital business integration, data management, messaging, security, communications, and secure data exchange across an increasingly complex network of off-cloud and cloud applications, connected devices, systems, and people. The Business Network Cloud can be accessed through the company’s new multi-tenant, self-service Foundation offering or as a managed service to simplify the inherent complexities of business-to-business (B2B) data exchange. OpenText’s Business Network Cloud offers insights that help drive operational efficiencies, accelerate time to transaction, and improve customer satisfaction.
Observability and Service Management Cloud
The company’s Observability and Service Management Cloud (previously named IT Operations Management Cloud) helps customers increase service levels and deliver better experiences through a more holistic management of IT assets and applications across all types of infrastructures and environments. The company powers IT service management for automation and advancement of IT support and asset management (SMAX). It enables customers with better AI operations management with the capabilities of network operations management (NOM) and connected data management and observability (OpsBridge). The company helps customers manage vulnerabilities and deployment of patches within their IT landscape through server and network automation. Lastly, with the power of the company’s universal discovery and automation tools that can manage distributed landscapes, it helps customers better manage cloud costs and carbon footprints.
The company expects that new innovations will drive the combination of IT service management and enterprise content management to enable IT service agents with the right content and insights. Bringing the AI operations portfolio onto the OpenText private cloud is expected to allow customers to take advantage of the discovery capabilities on top of a private network and within private data. AI-enabled tools are expected to accelerate how customers can manage and control cloud costs and carbon footprints across multiple environments. OpenText solutions are built on the integrated, AI-based OPTIC Platform to ensure IT efficiency and performance.
Analytics Cloud
OpenText Analytics Cloud solutions provide organizations with actionable insights and better automation for data strategy and data management. The company helps organizations overcome enterprise data challenges through efficient and high-speed processing, visualizations, and advanced natural language understanding of the data for actionable insights.
The company’s Analytics Cloud solutions feature capabilities from data analytics to insights from new unstructured data types to visualization that can be applied to key processes. These solutions help organizations process data of all types from anywhere, at any speed, and transform data into insights that can be used in workflows through applications. These capabilities can be consumed as a full-stack analytics engine or as API components embedded in other custom original equipment manufacturer (OEM) solutions.
DevOps Cloud
The OpenText DevOps Cloud (previously named Application Automation Cloud) focuses on helping customers re-engineer processes and quickly adapt to complex needs to deliver seamless customer and employee applications. The company’s cloud-ready solutions speed up the development of case and process-driven applications with low-code, drag-and-drop components, reusable building blocks, and pre-built accelerators to build and deploy solutions more easily. The DevOps Cloud provides performance to functional testing and lifecycle management of applications with improved visibility. Moreover, the company’s professional services team works with customers to simplify complex interactions among people, content, transactions, and workflows across multiple systems of record to support a diverse range of use cases.
Within the company’s applications automation space, it helps customers move workloads into the cloud by integrating customer applications they have on mainframes and older infrastructures. From mainframe development tools to host connectivity, the company’s products deliver value managing a fast-paced and ever-changing IT landscape. Customers can innovate faster, with lower risk, by transforming their core business applications, processes, and infrastructure—from mainframe to cloud.
The DevOps Cloud included the company’s AMC business prior to the AMC Divestiture on May 1, 2024. During Fiscal 2024, the AMC business consisted of approximately 45% of the DevOps Cloud.
Artificial Intelligence (AI)
The company has embedded AI data analytics in all its major offerings.
The company’s AI capabilities within Content Cloud leverage structured or unstructured data to help organizations improve decision-making, gain operational efficiencies, and increase visibility through interactive dashboards, reports, and data visualizations. Across all business clouds, AI is providing search and summarize capabilities utilizing text mining, natural language processing, interactive visualizations, and machine learning, to identify patterns, relationships, risks, and trends that are used for predictive process automation and accelerated decision-making. Through AI, the company helps customers turn repositories of operational and experience information into clean and integrated data that can be mined by AI to extract useful knowledge and insight for its customers.
Software Developers API
Developers can access API, cloud services, and software development kits (SDK) from its six business cloud offerings, making it faster and easier to build, extend, and customize Information Management applications. The company’s solutions help R&D teams engage with its community of developers to innovate and build custom applications. The company’s API solutions help developers accelerate new product development, utilize fewer resources, and reduce time to delivery for their projects. Using the company’s language-neutral protocols and cloud API services, its customers can reduce infrastructure spend, improve time-to-market, and minimize the time and effort required to add new capabilities. The company’s innovation roadmap includes APIs as a deployment option for all new products.
Services
OpenText provides a range of customer solutions through professional and managed services, whether off-cloud, in the OpenText Cloud, in hybrid scenarios, or other clouds, including the company’s partners: Google Cloud Platform, Amazon Web Services (AWS), and Microsoft Azure. The company’s team provides full advisory, implementation, migration, operation, and support services for its Information Management solutions to meet the needs of its customers. Cloud Managed Services aims to help keep customers current on the latest technology and to meet complex requirements, all with reduced burden on information technology staff and ensure optimal application management by trusted experts.
With OpenText Managed Services, organizations can focus resources on their core business priorities with the knowledge that their infrastructure, applications, integrations, and upgrades are all managed, monitored, and optimized for security, performance, and compliance. The company’s Cloud Managed Services offering provides customers with a single point of contact and a single service level agreement for OpenText solutions managed in its partner’s clouds.
Strategy
The company’s strategies are expanding its competitive advantage, such as investing in innovation, investing in technology leadership, investing in business AI, investing in the business clouds, and investing in business technology; and total revenue growth, such as delivering organic growth, strategically pursuing acquisitions, broadening global presence, broadening its information management reach into the G10K, deepening existing customer footprint, and deepening strategic partnerships.
OpenText Revenues
The company’s business consists of four revenue streams: cloud services and subscriptions, customer support, license, and professional service and other.
Cloud Services and Subscriptions
Cloud services and subscriptions revenues consist of software as a service (SaaS) offerings, APIs and data services, and private cloud that includes hosted services and managed service arrangements. These offerings allow customers to transmit a variety of content between various mediums and to securely manage enterprise information without the commitment of investing in related hardware infrastructure.
OpenText expects the cloud to be the company’s largest driver of growth. Supported by a global, scalable, and secure infrastructure, OpenText Cloud Editions includes a foundational platform of technology services, and packaged business applications for industry and business processes. Managed services provide an end-to-end fully outsourced B2B integration solution to its customers, including program implementation, operational management, and customer support.
Customer Support
The first year of the company’s customer support offering is usually purchased by customers together with the license of its Information Management software products. Customer support is typically renewed on an annual basis, and historically customer support revenues have been a significant portion of its total revenue. Additionally, the company’s customer support teams handle questions on the use, configuration, and functionality of OpenText products and help identify software issues, develop solutions, and document enhancement requests for consideration in future product releases.
License
License revenues consist of fees earned from the licensing of software products to the company’s customers. The company’s license revenues are impacted by the strength of general economic and industry conditions, the competitive strength of its software products, and its acquisitions. The decision by a customer to license the company’s software products often involves a comprehensive implementation process across the customer’s network or networks, and the licensing and implementation of its software products may entail a significant commitment of resources by prospective customers.
Professional Service and Other
The company provides consulting and learning services to customers. Generally, these services relate to the implementation, training, and integration of the company’s licensed product offerings into the customer’s systems.
The company’s consulting services help customers build solutions that enable them to leverage their investments in its technology and in existing enterprise systems. The implementation of these services can range from simple modifications to meet specific departmental needs to enterprise applications that integrate with multiple existing systems.
The company’s learning services consultants analyze its customers’ education and training needs, focusing on key learning outcomes and timelines, with a view to creating an appropriate education plan for the employees of its customers who work with its products. Education plans are designed to be flexible and can be applied to any phase of implementation: pilot, roll-out, upgrade, or refresher. OpenText learning services employ a blended approach by combining mentoring, instructor-led courses, webinars, eLearning, and focused workshops.
Marketing and Sales
Customers
The company’s customer base consists of G10K organizations, enterprise companies, public sector agencies, mid-market companies, SMBs, and direct consumers.
Partners and Alliances
The company is committed to establishing relationships with the best resellers and technology and service providers to ensure customer success. Together as partners, they fulfill key market objectives to drive new business, establish a competitive advantage, and create demonstrable business value.
The company’s OpenText Partner Network offers five distinct programs: Strategic Partners, Global Systems Integrators, Resellers, Technology, and Managed Service Providers. This creates an extended organization to develop technologies, repeatable service offerings, and solutions that enhance the way its customers maximize their investment in its products and services. Through the OpenText Partner Network, the company is extending market coverage, building stronger relationships, and providing customers with a more complete local ecosystem of partners to meet their needs. Each distinct program is focused to provide valuable business benefits to the joint relationship.
The company has a number of strategic partnerships that contribute to its success. These include the most prominent organizations in enterprise software, hardware, and public cloud, with whom it works to enhance the value of customer investments. They include:
SAP SE (SAP): The company partners with SAP on content services. The OpenText Suite for SAP solutions provides key business content within the context of SAP business processes, providing enhanced efficiencies, reduced risk, and better experiences for customers, employees, and partners—accessible anywhere and anytime and available on and off-cloud.
Google Cloud: The company works together with Google Cloud to innovate on AI, and deploys its Information Management solutions on the Google Cloud Platform. This includes a containerized application architecture for flexible cloud or hybrid deployment models. Deploying the company’s solutions on the Google Cloud Platform allows its customers to scale their businesses to meet the cloud data sovereignty requirements globally. The company offers its solutions as a managed service and selected products as a SaaS offering.
Amazon Web Services (AWS): The company works with AWS to deploy its cloud solutions on AWS infrastructure to meet customer demand. The company’s collaboration offers businesses the opportunity to consume its Information Management solutions as fully managed services on AWS for cost savings, increased performance, scalability, and security.
Microsoft Corporation (Microsoft): For the enterprise market, the company works together with Microsoft to innovate on integrated content solutions (now with AI), holistic cybersecurity solutions (particularly in threat detection and response), and in DevOps with integrated toolsets for the developer. For the SMB market, the company is one of Microsoft’s nine authorized Cloud Solutions Providers in the North American market. It sells joint solutions across Microsoft Office and OpenText Cybersecurity through partners to small and medium businesses.
Oracle Corporation (Oracle): The company develops innovative solutions for Oracle applications that enhance the experience and productivity of users working with these tools.
Salesforce.com Corporation (Salesforce): The company-to-company partnership between OpenText and Salesforce is focused on growing a full portfolio of Information Management solutions to complement the Salesforce ecosystem by uniting the structured and unstructured information experience.
Global Systems Integrators (GSIs) provide customers with digital transformational services around OpenText technologies. They are trained and certified on OpenText solutions and enhance the value of the company’s offerings by providing technical credibility and complementary services to customers. The company’s GSIs include Accenture plc, Capgemini Technology Services SAS, Deloitte Consulting LLP, Hewlett Packard Enterprises, and Tata Consultancy Services (TCS).
The company’s partner program also enables MSPs, resellers, distributors, and network and security vendors to grow through cloud-based cybersecurity, threat intelligence, and backup and recovery solutions aimed at the SMB and consumer markets. The company provides the industry-specific tools, services, training, integrations, certifications, and platforms its partners need to ensure trust and reliability with their customer base.
The company has approximately 24,000 MSPs in its network, which provide a key go-to-market channel for the company, as MSPs act as intermediaries between the solutions vendors like OpenText and the SMB market. An MSP specializes in its local market and provides managed services to its clients.
International Markets
The company provides its product offerings worldwide.
Competition
The company’s primary competitor is International Business Machines Corporation (IBM), with numerous other software vendors competing with it in the Information Management sector, such as Box Inc., Hyland Software Inc., Alfresco Software Inc., ServiceNow Inc., Atlassian Corp., Gen Digital Inc., and Adobe Inc. In certain markets, OpenText competes with Oracle and Microsoft, who are also its partners.
Research and Development
The company’s research and development expenses were $755.9 million for fiscal 2025.
Intellectual Property Rights
The company has a number of U.S. and foreign patents and pending applications, including patents and rights to patent applications acquired through strategic transactions, which relate to various aspects of its products and technology. The duration of the company’s patents is determined by the laws of the country of issuance and is typically 20 years from the date of filing of the patent application resulting in the patent.
History
Open Text Corporation was founded in 1991. The company was incorporated in 1991.
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