Navient Corporation provides technology-enabled education finance solutions that help millions of people achieve success. The company’s customer-focused, data-driven services deliver exceptional results for clients.
Federal Education Loans
The company owns and manage a portfolio of federally guaranteed Federal Family Education Loan Program (FFELP) Loans. The company supports the success of its customers and ensure a compliant, efficient customer experience. The company is the master servicer o...
Navient Corporation provides technology-enabled education finance solutions that help millions of people achieve success. The company’s customer-focused, data-driven services deliver exceptional results for clients.
Federal Education Loans
The company owns and manage a portfolio of federally guaranteed Federal Family Education Loan Program (FFELP) Loans. The company supports the success of its customers and ensure a compliant, efficient customer experience. The company is the master servicer on this portfolio. The company generates revenue primarily through net interest income on its FFELP Loans.
Consumer Lending
The company owns and manages a portfolio of Private Education Loans and is the master servicer for these portfolios. Through its Earnest brand, the company also refinances and originates Private Education Loans. The company helps students and families succeed through the college journey with innovative planning tools, student loans, and refinancing products offered through the Earnest brand. Refinance’ Private Education Loans are loans where a borrower has refinanced their education loans, and ‘In-school’ Private Education Loans are loans originally made to borrowers while they are attending school. The company generates revenue primarily through net interest income on its Private Education Loan portfolio.
Through its Earnest brand, the company helps students and families on the planning and paying for the college journey. The company's digital tools empower people to find scholarships and compare financial aid offers.
Through its Earnest and NaviRefi brands, the company refinancing loan products that enable borrowers to refinance their student loans at lower interest rates. The company’s Earnest in-school Private Education Loan product offers consumer-friendly features to college students and their cosigners who need additional funding to pursue higher education. The company also offers a parent loan to help parents, guardians, or sponsors cover the cost of a child’s education.
The company carefully manages the credit risk of its portfolio through rigorous underwriting, high-quality servicing and risk mitigation practices, and appropriate use of forbearance and loan modification programs.
Business Processing
In September 2024, the company completed the sale of its equity interests in Xtend, which comprises company's healthcare services business in its Business Processing segment. In February 2025, the company completed the sale of its equity interests in its government services businesses.
Commitment to Corporate Social Responsibility and Compliance
The company maintains a robust, multi-layered compliance management system and thoroughly understand and comply with applicable federal, state, and local laws. The company follows the industry leading 'Three Lines Model' compliance framework. This framework and other compliance protocols ensure it adheres to key industry laws and regulations, including but not limited to: Fair and Accurate Credit Transactions Act (FACTA); Fair Credit Reporting Act (FCRA); Fair Debt Collection Practices Act (FDCPA); Electronic Funds Transfer Act (EFTA); Equal Credit Opportunity Act (ECOA); Gramm-Leach-Bliley Act (GLBA); Health Insurance Portability and Accountability Act (HIPAA); IRS Publication 1075; Servicemembers Civil Relief Act (SCRA); Military Lending Act (MLA); Telephone Consumer Protection Act (TCPA); Truth in Lending Act (TILA); Unfair, Deceptive, or Abusive Acts and Practices (UDAAP); state laws; and state and city licensing.
Supervision and Regulation
The company is subject to the HEA and its education loan operations are periodically reviewed by ED and Guarantors or entities acting on their behalf. As a master servicer of federal education loans. The company is subject to ED regulations regarding financial responsibility and administrative capability that govern all third-party servicers of insured education loans. In connection with its servicing operations on behalf of Guarantor clients, the company must comply with ED regulations that govern Guarantor activities as well as agreements for reimbursement between ED and its Guarantor clients. As a service provider to financial institutions, the company is subject to periodic examination by the Federal Financial Institutions Examination Council (FFIEC).
The company’s Consumer Lending and Federal Education Loan segments are subject to federal and state consumer protection, privacy and related laws and regulations and are subject to supervision and examination by the Consumer Financial Protection Bureau (CFPB) and various state agencies. Some of the more significant federal laws and regulations include: various laws governing unfair, deceptive or abusive acts or practices; the Truth-In-Lending Act and Regulation Z, which govern disclosures of credit terms to consumer borrowers; the Fair Credit Reporting Act and Regulation V, which govern the use and provision of information to consumer reporting agencies; the Equal Credit Opportunity Act and Regulation B, which prohibit discrimination on the basis of race, creed or other prohibited factors in extending credit; the Servicemembers Civil Relief Act (SCRA), which applies to all debts incurred prior to commencement of active military service (including education loans) and limits the amount of interest, including certain fees or charges that are related to the obligation or liability; and the Telephone Consumer Protection Act (TCPA), which governs communication methods that may be used to contact customers.
History
Navient Corporation was founded in 1973. The company was incorporated in 2003.