Kelly Services, Inc. (Kelly) provides workforce solutions to a diverse group of local, regional, and global clients in the Americas, Europe and the Asia-Pacific region across a variety of industries.
Business Segments and Services
Kelly is a global specialty talent solutions company operating in four specialized business units, which are also its reportable segments. This structure enables the company to serve the specialized needs of both talent and customers while building deep industry expe...
Kelly Services, Inc. (Kelly) provides workforce solutions to a diverse group of local, regional, and global clients in the Americas, Europe and the Asia-Pacific region across a variety of industries.
Business Segments and Services
Kelly is a global specialty talent solutions company operating in four specialized business units, which are also its reportable segments. This structure enables the company to serve the specialized needs of both talent and customers while building deep industry expertise and connections.
Professional & Industrial – delivers temporary staffing, outcome-based, and permanent placement services. The company’s P&I segment is focused on industrial, contact center, and office and clerical specialties in North America. Its offerings include the company’s KellyConnect and Skilled Professional Solutions offerings.
Science, Engineering & Technology – provides highly specialized skills to a variety of industries through temporary staffing, outcome-based, and permanent placement services. The company’s SET segment is focused on science and clinical research, engineering, technology, and telecommunications specialties predominantly in North America. It includes the MRP, Softworld, NextGen, and GTA brands, as well as the company’s statementworX offering.
Education – delivers high-quality education and therapy services talent through temporary staffing, permanent placement, and executive search services to Pre-K-12 school districts and education organizations across the U.S. It includes the CTC, PTS, Greenwood/Asher, and Teachers On Call brands.
Outsourcing & Consulting Group – provides talent supply chain and workforce solutions, including MSP, RPO, and PPO solutions to customers on a global basis. It includes the company’s RocketPower brand, as well as its proprietary technology platform, Kelly Helix.
Service Marks
The company owns numerous service marks registered with the United States Patent and Trademark Office, the European Union Intellectual Property Office, and numerous individual country trademark offices.
Seasonality
The company’s operating results have historically been affected by the cyclical response to both economic downturns and upswings. Customers use the company’s services to supplement their existing workforce and generally hire permanent employees when long-term demand is expected to increase. In addition, the company generates a portion of its revenue through permanent placement fees, which typically have a higher gross margin than its staffing services. When demand decreases, the company’s operating profit is typically impacted unfavorably as it experiences a deleveraging of its selling and administrative expense base. The company’s business also experiences seasonal fluctuations each year, particularly in its Education operating segment. Revenue in Education is generally lowest in the third quarter (year ended December 29, 2024), in line with schools’ summer break.
Customers
Kelly’s client portfolio spans employers of all sizes and sectors, including local and mid-sized businesses, to Fortune 500 enterprises, government agencies, and education institutions. In 2024, an estimated 58% of total company revenue was attributed to its largest 100 customers, and 29% was attributed to its largest 10 customers. The company’s largest single customer accounted for approximately six percent of total revenue in 2024.
Government Contracts
Although the company conducts business under various federal, state, and local government contracts, no one contract represents more than three percent of total company revenue in 2024.
Competition
In 2024, the company’s largest competitors were Randstad, Adecco Group, ManpowerGroup Inc., and Allegis Group.
History
Kelly Services, Inc. was founded in 1946. The company was incorporated in 1952.