Itron, Inc. (Itron) is a global leader in grid edge intelligence, energy and water management, smart city applications, Industrial Internet of Things (IIoT) and critical infrastructure and related services.
For utilities and cities, the company builds innovative systems, improves operating efficiencies, expands resiliency, enhance safety, and increases resourcefulness by helping its customers make the most of the energy and water they manage. By safeguarding invaluable natural resources, the co...
Itron, Inc. (Itron) is a global leader in grid edge intelligence, energy and water management, smart city applications, Industrial Internet of Things (IIoT) and critical infrastructure and related services.
For utilities and cities, the company builds innovative systems, improves operating efficiencies, expands resiliency, enhance safety, and increases resourcefulness by helping its customers make the most of the energy and water they manage. By safeguarding invaluable natural resources, the company seeks to improve the quality of life for people around the world.
Itron provides an integrated, intelligent portfolio of endpoints (such as sensors, switches, and meters) that collect data, control devices, and take action in the field. The company’s communication networks harvest that data and deliver it where it's needed; and software and services turn that data into insights for analysis and action. With Itron, the company’s customers achieve more efficient operations, ensure system resilience, better engage consumers, keep pace with demand, and enhance profitability.
Through acquisitions, organic growth, and the company’s focus on innovation, Itron is a leading provider of technology to support better decision making, visibility, and control at the grid edge. By digitizing and automating infrastructure, Itron helps utilities and cities operate more efficiently, increase grid resilience and reliability, integrate distributed energy resources, and provide responsible energy and water management.
The company will continue to innovate and support open standards and interoperability with a flexible technology platform that enables its customers to meet their needs directly or via the company’s ecosystem of partners. The company supports a worldwide network of connected devices and sensors, and it will continue to develop more applications, new opportunities, and value-added outcomes for the company’s customers in the future.
Business
At Itron, the company is committed to creating a more resourceful world—one where energy, water, and city resources are managed more safely, securely, and reliably, to help improve day-to-day life and promote the well-being of people around the world. The company facilitates new ways for cities and utilities to work together so they can use data captured by intelligent endpoints, sensors, and systems to cost-effectively leverage their infrastructure to deliver multiple services and applications on a reliable, intelligent platform.
Itron helps the company’s customers adapt to a rapidly changing world and to address a number of macro trends, including:
Infrastructure – such as aging utility infrastructure, grid complexity, grid security, safety, asset monitoring and management, and incorporating the proliferation of distributed energy resources, such as electric vehicles, renewable energy, and storage, into the grid.
Environmental – such as extreme weather, resource scarcity, and societal demand for greater sustainability and decarbonization of energy and power.
Social – such as enhanced customer experience, critical-need consumers, privacy, urbanization, population increase, and the management of data and incorporating IIoT technology into their existing operations.
The company’s solutions include smart networks, software, services, devices, sensors, and data analytics operating upon a technology platform that allows its customers to address the changing macro trends listed above, as well as the pressing industry challenges to better manage and control assets, intelligently benchmark, secure revenue, lower operational costs, improve customer service, develop new business models and revenue streams, improve safety, and enable efficient, sustainable management of valuable resources. The company uses de-identified data to enhance its solutions, services, and products. By analyzing aggregated, anonymized data, the company gains valuable insights that drive innovation and improve customer experiences while protecting the privacy and confidentiality of customers and consumers. The company’s comprehensive solutions and data analytics also help its customers address operational issues including increasing demand on resources, non-technical loss, leak detection, environmental and regulatory compliance, integrating renewable and distributed energy sources, and improving operational reliability.
The company’s solutions include technology, software, and services delivered as part of a standalone, one-time purchase or an end-to-end solution over multiple years. The portfolio includes hardware products used for: measurement, control, or sensing of electricity, gas, water, and other infrastructure assets; a combination of endpoints and network infrastructure with embedded intelligence that is designed and sold as a complete solution to acquire and transport application-specific data; distribution automation - intelligent communication for the modern grid allowing secure, low and medium-voltage distribution-system automation and control; distributed energy resource management (DERMs) to connect, analyze, and optimize distributed energy resources such as rooftop solar installations and electric vehicles, water operations and management, gas operations and safety applications; and value-added services, software, and products that organize, analyze, and interpret data to gain insights, make decisions, and inform actions.
The company also offers managed services, Software-as-a-Service (SaaS), Network-as-a-Service (NaaS), technical support services, licensed hardware technology, and consulting services.
Segments
The company operates under the Itron brand worldwide and manages and reports under three operating segments: Device Solutions, Networked Solutions, and Outcomes. The following is a description of each of the three segments:
Device Solutions – This segment primarily includes hardware products used for measurement, control, or sensing that have communications capability embedded for use with the company’s broader Itron systems, i.e., hardware-based products that be part of a complete end-to-end solution. Examples from the Device Solutions portfolio include: standard endpoints that are shipped without Itron communications, such as the company’s standard electricity, gas, and water meters for a variety of global markets and adhering to regulations and standards within those markets, as well as its heat and allocation products; communicating meters that be sold as part of an Itron end-to-end solution and designed to meet market requirements; and the implementation and installation of communicating and non-communicating devices.
Networked Solutions – This segment primarily includes a combination of communicating devices (e.g., smart meters, modules, endpoints, and sensors), network infrastructure, network design services, and associated head-end management and application software designed and sold as a complete solution for acquiring and transporting robust application-specific data. Networked Solutions includes products and software for the implementation, installation, and management of communicating devices and data networks. The Industrial Internet of Things (IIoT) solutions supported by this segment include automated meter reading (AMR); advanced metering infrastructure (AMI) for electricity, water, and gas; distributed energy resource management (DERMs); grid edge devices; distribution automation communications; smart street lighting; smart city sensors and applications; and leak detection and applications for both gas and water systems. The company’s IIoT platform allows utility and smart city applications to be run and managed on a flexible multi-purpose network.
Outcomes – This segment primarily includes the company’s value-added, enhanced software and services in which it enables grid edge intelligence and manage, organize, analyze, and interpret raw, anonymized data using artificial intelligence, machine learning, statistical modeling, and other analytics. This allows the company to help utilities improve decision making, maximize operational profitability, engage consumers, enhance resource efficiency, improve grid resiliency and reliability, and deliver value for utilities and smart cities. Outcomes supports high-value use cases, such as data management, grid operations, distributed intelligence, AMI operations, gas distribution and safety, water operations management, revenue assurance, DERMs, energy forecasting, consumer engagement, smart payment, and fleet energy resource management. Utilities leverage these outcomes to unlock the capabilities of their networks and devices, improve the productivity of their workforce, increase the reliability of their operations, manage and optimize the proliferation of distributed energy resources (DERs), address grid complexity, and enhance the customer experience. Revenue from these offerings is primarily recurring in nature and would include any direct management of Device Solutions, Networked Solutions, and other third-parties' products on behalf of the company’s end customers.
Sales and Distribution
The company uses a combination of direct and indirect sales channels to serve its customers. A direct sales force is utilized for larger utility customers, with which it has long-established relationships. This direct sales force is focused on solution selling, solving problems and business challenges, and delivering valuable outcomes to the company’s utility and smart city customers. For smaller utilities and most municipalities, the company often uses an indirect sales channel that extends the reach of Itron's solutions by providing trusted partners with the right tools, training, and technology to grow their business, deliver results, and help these customers better manage energy and water. These channels consist of distributors, agents, partners, and meter manufacturer representatives. The company’s 10 largest customers accounted for approximately 33% of total revenues in the year ended December 31, 2024.
Partners
In connection with delivering solutions and systems to the company’s customers, it frequently partners with third-party partners to provide hardware, software, or services, e.g., meter installation and communication network equipment and infrastructure.
Research and Development
The company invested approximately $215 million in research and development in 2024.
Competition
The company’s primary competitors include LM Ericsson Telephone Company, Landis+Gyr, Advanced Energy Industries, and Xylem, Inc.
History
Itron, Inc. was founded in 1977. The company was incorporated in 1977 in the state of Washington.