PetSmart, Inc., together with its subsidiaries, operates as a specialty retailer of products, services, and solutions for pets in the United States, Puerto Rico, and Canada.
The company offers approximately 11,000 distinct items in its stores and 9,000 additional items on PetSmart.com, including nationally recognized brand names, as well as a selection of proprietary and exclusive brands across a range of product categories.
As of February 2, 2014, the company offered boarding at 199 of its st...
PetSmart, Inc., together with its subsidiaries, operates as a specialty retailer of products, services, and solutions for pets in the United States, Puerto Rico, and Canada.
The company offers approximately 11,000 distinct items in its stores and 9,000 additional items on PetSmart.com, including nationally recognized brand names, as well as a selection of proprietary and exclusive brands across a range of product categories.
As of February 2, 2014, the company offered boarding at 199 of its stores through its PetSmart PetsHotels, or ‘PetsHotels.’ As of February 2, 2014, the company had full-service veterinary hospitals in 844 of its stores.
Merchandise
The company’s merchandise falls into three main categories:
Consumables: Consumables merchandise sales includes pet food, treats, and litter. The company emphasizes natural, science, and therapeutic dog and cat foods, many of which are not available in grocery stores, warehouse clubs, or other mass and general retail merchandisers, as well as its proprietary foods. It also offers national brands traditionally found in grocery stores, warehouse clubs, other mass and general retail merchandisers, and specialty pet supply stores.
Hardgoods: Hardgoods merchandise sales includes pet supplies and other goods. The company’s assortment of pet supplies, including exclusive and proprietary products, includes collars, leashes, health care supplies, grooming and beauty aids, toys and apparel, as well as pet beds and carriers. The company also offers a line of supplies for fish, birds, reptiles, and other small pets. These products include aquariums and habitats, as well as accessories, décor, and filters.
Pets: The company sells fresh-water fish, small birds, reptiles, and other small pets.
Services
The company’s services include professional grooming and boarding, as well as training and day camp for dogs. It offers professional grooming services in all its stores, and training for dogs in most of its stores. The company typically allocates approximately 900 square feet per store for grooming. Its groomers are educated as part of a comprehensive program that teaches grooming skills, using safe and gentle techniques. Dog training services range from puppy classes to advanced or private courses, led by its accredited dog training instructors.
PetsHotels provide boarding for dogs and cats, which includes 24-hour supervision by caregivers who are PetSmart trained to provide personalized pet care, temperature controlled rooms and suites, daily specialty treats and play time, as well as day camp for dogs. As of February 2, 2014, the company operated 199 PetsHotels.
Veterinary Services
The company has a 21.0% investment in MMI Holdings, Inc. MMI Holdings, Inc., through a wholly owned subsidiary, Medical Management International, Inc., collectively referred to as ‘Banfield’ operated 837 of the veterinary hospitals under the registered trade name of ‘Banfield, The Pet Hospital.’ The remaining seven hospitals are operated by other third parties in Canada. Full-service veterinary hospitals in its stores offer routine examinations and vaccinations, dental care, a pharmacy, and surgical procedures.
Strategy
The company’s strategy is to develop moment-making products, services, and experiences for pet parents. The company would focus on the following three initiatives: connecting with all pet parents in an authentic and personalized way; expanding its proprietary and exclusive products and services; and attracting and retaining its most valuable customers.
Intellectual Property
The company’s intellectual property includes various servicemarks and trademarks registered with the United States Patent and Trademark Office, or ‘USPTO,’ including PetSmart, PetSmart.com, PetSmart PetsHotel, PetPerks, and Where Pets Are Family, as well as others.
History
PetSmart, Inc. was founded in 1986. The company was incorporated in Delaware in 1986.