MIND C.T.I. Ltd. develops, manufactures, markets, and implements convergent billing and customer care software solutions for communication service providers, including traditional wireline and wireless, voice over IP (VoIP), broadband Internet Protocol (IP) network operators, wireless internet service providers (WISPs), LTE operators, cable operators, and mobile virtual network operators (MVNOs).
The company's convergent billing and customer care solution supports multiple services, including v...
MIND C.T.I. Ltd. develops, manufactures, markets, and implements convergent billing and customer care software solutions for communication service providers, including traditional wireline and wireless, voice over IP (VoIP), broadband Internet Protocol (IP) network operators, wireless internet service providers (WISPs), LTE operators, cable operators, and mobile virtual network operators (MVNOs).
The company's convergent billing and customer care solution supports multiple services, including voice, data and content services, as well as prepaid, postpaid and pay-in-advance payment models in a single platform. It includes a powerful workflow engine to support the implementation of business processes, such as subscriber registration, order management, trouble ticket and debt collection, providing a high level of customization to its customer operation flows. It also includes an integral point of sale (POS) solution that extends its offering to cover all dealer, store and cashier management and sales cycle related activities.
MINDBill can be installed on-premises or in a cloud environment.
As part of its offering, the company provides professional services, primarily to its billing and customer care customers, consisting of turnkey project delivery, customer support and maintenance services, integration, customizations, and project management. The company's professional services also include enhanced support options, known as managed services, which are performed from its offices. These managed services include performing day to day billing operational tasks.
In addition to its billing and customer care solutions, the company offers unified communications analytics solutions and call accounting systems, which it calls PhonEX ONE. PhonEX ONE is used by organizations around the world for call accounting, telecom expense management, and traffic analysis and fraud detection. PhonEX ONE delivers a full-management solution, including real-time and historical data dashboards, providing in-depth analysis of every session type specific to unified communications, as well as traditional/VoIP PBXs, for monitoring and optimizing telephony communication networks and unified communications platforms. The flexible and scalable architecture of PhonEX ONE meets the needs of large enterprises, supporting an unlimited number of extensions, users and sites, it provides full functionality through a web browser, based on Microsoft SQL database and the advanced ASP.NET technology.
In addition, following the acquisitions of Message Mobile GmbH (Message Mobile) and GTX Messaging GmbH (GTX), the company offers enterprise messaging services and wholesale messaging services.
The company's enterprise mobile messaging platform enables enterprises to easily communicate with clients and partners via text / SMS (via text messages), instant messaging or voice. The platform may be integrated with the customers' CRM or marketing automation platforms. The messaging services are used by businesses for direct communication with their customers for several reasons, such as customer care, notifications, appointments, OTPs (one-time passwords) and marketing.
The company's wholesale mobile messaging business offers wholesale messaging services and messaging termination services on its software platform.
Strategy
The key elements of the company's strategy to increase its presence in mobile messaging are to expand through acquisitions; and provide multi-channel messaging solutions.
Billing and Customer Care Solutions
The key functionalities of the company's billing and customer care solutions are as follows:
Mediation: Providing real-time and batch event collection, interfacing with the voice, content, data, service delivery and routing network elements;
Provisioning: Setting up the ability of a subscriber to use services, enabling features and quantitative limits on network elements and legacy billing solutions;
Authentication, Authorization and Accounting: Authenticating subscribers, authorizing a particular usage and calculating the amount to be charged to the subscriber;
Interconnect Billing: MINDBill generates reports that enable providers to bill for traffic and services that are being transported across their networks by other providers;
Roaming: MINDBill provides the ability to define and manage the required roaming contract terms and the applicable tariff plan for each roaming partner;
Virtual Providers: MINDBill allows carriers to have resellers of traffic under different brand names and manage them as Virtual Providers;
Multiple Services and Products Support: MINDBill allows CSPs to provide all types of services and bundle them into packages with special rates, discounts and promotions;
On-Line-Charging (OCS): Flexible real-time rating engine that facilitates a wide variety of billing plans and tariff parameters, content-based rates, rates based on the day of the week, time of the day, call origin and destination and multi-currency rates for international services;
Invoicing: Support for all stages of invoice generation, multiple billing cycles and invoice on demand. Invoices can be printed locally or exported to printing service bureaus, using a customizable invoice layout;
Account Receivables (A/R): MINDBill manages all A/R activities, supports multiple payment methods and a built-in debt collection process;
Collection Procedures: Flexible collection solution that provides full monitoring and control of the collection treatment (dunning process);
Customer Support Representative Web Interface: User-friendly web interface that allows operators to perform all customer care operations from any location;
Self-Care Web Interface: Subscriber web interface that allows subscribers to obtain information about their account, including invoices, payments and usage details. Subscribers can also make payments and update subscription details;
E-commerce Web Interface: New module that supports the entire sales cycle of plans, devices and accessories;
Point of Sale (POS): The company's POS enables operators to offer their products and services in retail stores, selling services, equipment and accessories to new and existing customers. POS integrates with external systems, such as credit card clearinghouses, external taxation engines, field service solutions and address validation systems;
Business Processes Workflow Environment: Creating tailored business processes, such as customer onboarding, managing subscriptions, trouble tickets and debt collection; and
Monitoring: MINDBill includes a monitoring tool that enables 24x7 operational control, proactive monitoring and historical analysis of the platform's behavior.
Enterprise Software
The company's enterprise product, known as PhonEX ONE, is used by corporations for telecom expense management, call accounting, traffic analysis and fraud detection. It allows organizations to more effectively manage their telecommunications resources. PhonEX ONE is a call management system that collects, records and stores all call information and enables to generate near real-time reports on the enterprise's communication use; monitor quality of experience; track agent's performance in contact centers; produce sophisticated reports and graphics for easy and effective analysis of call activity; and allocate telephone expenses to specific departments, individual clients or projects.
PhonEX ONE can be installed on-premises or in a cloud environment.
Mobile Messaging
Following the acquisition of Message Mobile and GTX, the company offers messaging solutions to enterprise and wholesale customers. The company plans to expand the range of services it offers and the technological vehicles used to deliver them to its customers, and to increase the rate of new customer acquisition by facilitating self-registration and on-boarding for new customers, and by offering competitive pricing and quality services.
Technology
The company's software products are based on an open architecture, which was developed using industry standard API that enables it to readily integrate with other software applications. The company's object-oriented technology enables the design and implementation of software utilizing reusable business objects rather than complex procedural codes. The company implements its software in a distributed configuration. This allows further customization and solution adjustment based on modules to be installed on different servers to support the system's scalability and security. The company utilizes a business processes workflow environment that facilitates the implementation of tailored and automated business processes to fit its customers' unique business rules.
The company's messaging services are based on its modern, cloud-based messaging platforms developed by its subsidiaries in Germany.
Sales and Marketing
The company conducts its sales and marketing activities primarily directly. The company also works with appointed distributors and resellers throughout the world.
The company's marketing programs are focused on creating awareness, interest and preference for its products and services. The company engages in a variety of marketing activities, including participating in industry trade shows and special events; and conducting ongoing public and press relations programs.
Customers
Billing and Customer Care Solutions
The company's billing and customer care solutions have been installed for a large base of customers worldwide, including:
Traditional telephony providers that evolved into quad-play providers, offering wireless, wireline, cable, content and internet services, such as Moldtelecom, Belize Telemedia, and Docomo Pacific;
Wireless telephony providers, LTE operators and MVNO's, such as KDDI America, Inc. and Chat Mobility;
Cable providers that also offer voice services, such as EastLink; and
Mobile Virtual Network Enablers (MVNEs), such as Pelephone Communications Ltd.
Enterprise Software
The company's enterprise software products have been installed for a large base of customers worldwide, including international banking firms, global technology leaders, government agencies, and other thousands of small to very large organizations.
Messaging Services
The company's messaging solutions are used by more than 100 enterprise customers, mostly in Germany.
Competition
The company's competition in the messaging market comes from a few international companies, such as Sinch AB and CM.com, and from many small, local service providers in Germany.
Research and Development
For the year ended December 31, 2022, the company's research and development expenses were $3.4 million.
History
MIND C.T.I. Ltd. was founded in 1995. The company was incorporated under the laws of the state of Israel in 1995.
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