RADCOM Ltd. (‘RADCOM’) operates in automated assurance and intelligent analytics for telecom.
Relying on the company’s vast industry-wide experience, the company understands operators’ needs and pain points, and the crucial role that enhanced performance, service quality, and customer satisfaction play. The company’s platform is designed to offer intelligent insights across multiple network layers and technologies, from 3G to 5G and beyond. It enables operators to navigate networks’ complexitie...
RADCOM Ltd. (‘RADCOM’) operates in automated assurance and intelligent analytics for telecom.
Relying on the company’s vast industry-wide experience, the company understands operators’ needs and pain points, and the crucial role that enhanced performance, service quality, and customer satisfaction play. The company’s platform is designed to offer intelligent insights across multiple network layers and technologies, from 3G to 5G and beyond. It enables operators to navigate networks’ complexities, assists with advanced troubleshooting, enhances network performance and operational efficiencies, ensures service quality and first-rate customer experiences, and optimizes revenue growth.
Chosen by AT&T, DISH Purchasing Corporation, or Dish, Rakuten Mobile, Rakuten Symphony Singapore Pte. Ltd., Telia Mobil Danmark A/S, or Telia Denmark, and others, the company offers an intelligent cloud-native assurance solution - RADCOM ACE - that seamlessly integrates into multi-cloud environments. It captures, analyzes, and delivers real-time subscriber analytics and network insights into how the network performs 24/7. Designed to be open, vendor-neutral, and cloud-agnostic, RADCOM’s platform captures real-time data using advanced networking technologies. It provides comprehensive network observability, from radio-access networks, or RAN, to the core, delivering actionable, customer-focused insights to enhance customer experience.
The company has extensive experience with leading telecom operators globally. It offers advanced cloud-native solutions for large-scale networks, which smartly analyze and correlate multiple data types (network packets, events, performance management and fault management, counters, and more) across multiple domains, (mobile and fixed), and generations of technologies (5G, 4G, 3G), providing real-time subscriber analytics to drive network automation. The company provides operators with an innovative, efficient, and on-demand approach to network assurance that meets the challenges of improving customer experience in the 5G era. The company’s solution is cloud and vendor agnostic, can be deployed in multiple cloud environments, and can also deploy on bare-metal, and supports any hybrid deployments of public and private clouds, as required in the market.
The company specializes in solutions for next-generation mobile and fixed networks, including 5G, Voice over New Radio, or VoNR, Long Term Evolution, or LTE, VoLTE, Voice over Wifi, or VoWifi, IP Multimedia Subsystem, or IMS, Voice over IP, or VoIP, and Universal Mobile Telecommunication Service, or UMTS.
The company’s solution portfolio enables CSPs to deploy 5G networks and those still running or migrating their 4G, 3G, and 2G legacy networks to have one platform covering their entire network, providing fully cloud-native network intelligence and service assurance. RADCOM supports all methods due to the flexibility of the company’s solution, which has multiple deployment options, allowing it to monitor any network. Being dynamic and fully integrated enables operators who deploy RADCOM solutions to take an end-to-end view, from RAN to core, utilizing an on-demand approach to assure the customer experience for the first 5G use cases and more advanced use cases along their 5G journey.
Global Customer Base
The company’s solution is deployed at multiple CSPs globally, such as AT&T, Dish, Rakuten, and Telefonica.
By developing and adapting the company’s solutions to meet the industry’s most stringent requirements, it has expanded its customer base to include new opportunities and markets while expanding its footprint with existing customers by supporting them in transitioning to a 5G network.
CSPs across the globe use the company’s solutions to deliver high-quality services, reduce churn, manage network performance, analyze traffic, and enhance customer experiences. The company’s solutions incorporate cutting-edge technologies and the vast knowledge it has gained in its advanced work with some of the most technologically innovative CSPs in the industry. The company’s solutions support both mobile and fixed networks, including 5G, LTE, VoLTE, VoWifi, VoNR, IMS, VoIP, and UMTS.
The company’s long-standing investment in research and development was validated in 2019 by its renewed engagement with AT&T, when it entered a multi-year engagement to continue its relationship and expand the integration of its solutions into AT&T’s network.
In May 2019, the company entered into a multi-year agreement with Rakuten to provide its Network Intelligence solution for Rakuten’s unique and innovative mobile network. Rakuten’s network is the world’s first fully virtualized, end-to-end cloud-native mobile network that has adopted 5G systems architecture since its launch. Rakuten chose RADCOM Network Intelligence because it monitors the entire end-to-end network, including the world’s first fully virtualized RAN, and the company has continued to work with Rakuten since then, among other things on Rakuten’s successful commercial launch of the world’s first fully virtualized mobile network in April 2020.
During 2021, the company announced partnerships with Amazon Web Services, or AWS, and Microsoft Azure, through which it is offering its RADCOM ACE solution with real-time subscriber analytics and advanced troubleshooting for both telecom operators that are rolling out 5G, Internet of Things, and edge services, and operators already running 4G and VoLTE networks.
In May 2022, the company announced its selection by Dish to provide RADCOM ACE solution to monitor customers’ experience across Dish’s 5G Smart Network — the first cloud-native, Open RAN-based 5G network in the United States. RADCOM ACE at Dish runs on AWS.
In April 2023, the company acquired Continual’s technology, intellectual property, and customer agreements for $2.5 million in cash. This leading mobility experience analytics company uses AI and ML to deliver advanced insights to help telecom operators improve their subscribers’ mobility experience.
In January 2024, the company launched its new GenAI applications, NetTalk. The company’s GenAI applications are part of the RADCOM ACE portfolio, enabling operators to adopt the power of GenAI and trusted data to manage their network operations faster and cost-effectively. In May 2024, the company announced the availability of its GenAI applications – RADCOM NetTalk on AWS.
In February 2024, the company announced that Wind Tre S.p.A, or WINDTRE, along with NTT DATA Italia S.p.A. and RADCOM have implemented sustainable Virtual Drive Test technology that enhanced its customers’ mobile experience on Italy’s roads and railway lines. Through the use of RADCOM’s Virtual Drive Test, WINDTRE analyzes the quality of mobile network services along Italy’s road and rail routes, achieving significant time and cost savings, as well as a significant reduction in CO2 emissions to the environment.
In January 2025, the company announced its contract with Norlys, the owner of Telia Mobil Danmark A/S, or Telia Mobil, to provide Telia Mobil with RADCOM ACE to monitor customer experiences across 5G and 4G networks.
In February 2025, the company announced the integration with ServiceNow to automate service and complaint resolution for telecom operators. The integration of RADCOM RAN Analytics Solution, part of RADCOM ACE Service Assurance, with ServiceNow, leverages AIOps (the use of Artificial Intelligence technology to automate Operations) to offer advanced automated complaint resolution.
In February 2025, the company announced that it is developing a next-generation, high-capacity user plane data capture and analytics solution powered by the NVIDIA BlueField-3 DPU. This solution is designed to provide real-time, customer-level QoE insights by capturing and processing high-volume user plane data across the entire network at the edge. This solution aims to empower telecom operators with greater subscriber and service visibility while optimizing network computing resources.
In addition, in 2025, the company plans to increase its sales and marketing efforts to drive additional growth.
Strategy
Key elements of the company’s strategy are targeting Tier 1, Greenfield Operators, and other CSPs worldwide, who have deployed or are planning to deploy 5G networks; shifting to multi-year recurring revenue contracts; and expanding its addressable market via internal development, strategic partnerships, and M&A.
Products and Solutions
RADCOM’s Technology
The first 5G assurance technology to go cloud-native, RADCOM ACE is RADCOM’s automated assurance platform that provides a closed-loop, end-to-end approach to assurance across 3G, 4G, and 5G SA and NSA technologies. The platform ensures data integrity and seamless operation even in the face of individual component failures.
The architecture, designed for high availability and redundancy, guarantees that operators’ networks remain robust and reliable, fostering a superior user experience for all subscribers. With an emphasis on flexibility and scalability, RADCOM supports many network technologies and infrastructures, ensuring modularity for easy integration and future expansion.
Using streaming analytics from AI and ML technologies, real-time subscriber data is automatically collected, correlating RAN and core network data that detects, analyzes, and resolves issues. The platform can easily be installed on mobile (5G or 4G), fixed networks, or as a cloud-native function on multiple cloud domains in fully containerized solutions controlled by Kubernetes on both public and private cloud. It is available as a virtual network function, or VNF, on virtual machines as software or commercial off-the-shelf hardware.
RADCOM’s platform, RADCOM ACE, is deployable from labs to full-scale nationwide networks. It allows operators to troubleshoot in real time, identify network bottlenecks, and monitor all traffic loads to ensure premium services.
RADCOM ACE
RADCOM ACE is an automated assurance and intelligent analytics platform that offers an entirely cloud-native and containerized portfolio of network visibility, service assurance, and network insights. It seamlessly integrates into an operator’s cloud environment (OpenStack, VMWare, Kubernetes, etc.) and fully supports 5G, 4G, 3G, and 2G.
RADCOM ACE uses built-in AI/ML, and heuristic modeling to proactively and predictively monitor and troubleshoot the network with real-streaming analytics for a closed-loop approach to customer experience management. RADCOM ACE provides full end-to-end coverage from the RAN (including vRAN and O-RAN) to the Core, collecting, analyzing, and correlating all the data into subscriber (international mobile subscriber identity, or IMSI-based) insights. This provides hundreds of subscriber-centric metrics and key performance indicators, or KPIs, for end-to-end network optimization and advanced troubleshooting. It covers a wide range of customizable use cases, including anomaly detection, automated root cause analysis, mobile device and geographic-based analytics, network dimensioning, network performance monitoring, pinpointing radio network issues, complaint investigation, predictive and prescriptive analytics, and QoE analytics. RADCOM ACE can also be deployed to support private network monitoring.
With RADCOM ACE, CSPs are able to manage their networks in a more dynamic and agile way, which can run on private and public clouds, such as AWS, Google Cloud Platform, or GCP, and Azure. RADCOM ACE is built to ensure that 5G services continuously run at optimal quality, while at the same time improving the operators’ operational efficiency through automation and rapidly enhancing time to market for new services and innovations. RADCOM ACE is the culmination of the company’s significant product investment over the last few years and is reinforced by customer feedback to enable a new way of monitoring 5G services that ensures a high-quality customer experience as operators transition to 5G.
RADCOM ACE is a solution that samples, filters, manages, and load balances massive traffic volumes across multiple clouds from the edge to the network core. Using AI/ML and heuristic modeling, it proactively and predictively monitors and troubleshoots the network with automated root-cause analysis, anomaly detection, and insights into encrypted traffic for services, such as video and data streaming.
The platform uses a microservices architecture, which allows each part to be scaled, updated, or replaced. It offers real-time performance and elastic scalability. RADCOM ACE fully supports 5G SA and NSA and offers Service Based Architecture readiness for both Service Based Interface, or SBI, and non-SBI (supporting complex Control Plane and User Plane Separation correlation).
RADCOM ACE encompasses intelligent, containerized, and stateless functions for collecting and correlating network events. Data correlation is done from numerous sources, including network packets, generic network events, JavaScript Object Notation, protocol buffers, counters, VNF inputs/events, and call data records, or CDRs from legacy probes (normally packet-based), as well as other standards/frameworks as they evolve.
In addition to automated assurance, the RADCOM ACE platform provides multiple data analytics functions, such as RAN-DAF, management data analytics function, and network data analytics function, or NWDAF, which offer closed-loop automation.
As operators increasingly transition to standalone 5G, the company sees significant potential in offering its intelligent assurance solution to mid-tier operators. To seize this opportunity, it is productizing its industry-leading 5G assurance solution, RADCOM ACE, into a scalable, flexible package designed to meet the needs of operators of all sizes. This approach will enable the company to introduce new product offerings to a broader audience, ranging from full-scale deployments and mid-tier implementations to limited-scope lab environments.
RADCOM ACE’s solutions include:
RADCOM Advanced Network Troubleshooting
RADCOM ACE offers advanced network troubleshooting capabilities, with the RADCOM Network Discovery suite of applications delivering real-time subscriber analytics for telecom operators to understand end-to-end service quality and optimize the network. Service-level awareness and appreciation of the customer experience through their subscribers’ eyes help operators take a customer-centric approach to managing their network operations and drive advanced fixed and mobile network troubleshooting and service optimization.
RADCOM Advanced Network Troubleshooting can be used by multiple departments across the telecom operator organization: RAN/core planning and engineering, RAN/core operations, customer care tech support, network quality teams, network operations center, or NOC, and roaming. It troubleshoots multi-vendor 2G, 3G, 4G, and 5G networks across protocols, interfaces, and interactions.
RAN Analysis
RAN problems cause many subscriber-impacting issues, making RADCOM RAN Analysis an essential solution for engineering teams to understand RAN performance and gain critical data insights for troubleshooting. RADCOM RAN Analysis offers an in-depth analysis of RAN performance in real time, together with user data insights, to determine optimal strategies for enhancing customer experience performance. It covers a wide range of KPIs and key quality indicators, from accessibility to handover performance, including performance by cell, IMSI, and neighboring cells, as well as the ability to retain radio link failures.
The company’s RAN Analysis solution is part of RADCOM ACE for operators that require an end-to-end solution. In this case, RAN and core data correlate, providing end-to-end subscriber sessions that help operators perform advanced 5G troubleshooting to ensure excellent customer experiences.
RADCOM AI Intelligent Module (RADCOM AIM)
RADCOM ACE incorporates RADCOM AIM – RADCOM’s AI Intelligent Module for intelligent analytics and automated assurance. RADCOM AIM is designed for mobile and fixed networks to allow telecom operators to integrate AI and ML into their networks. It monitors the network data in real time and offers automated insights for various operations. RADCOM AIM uses built-in machine learning models deployed on the network, which learn baseline behavior, automatically creating thresholds without configuring them. The solution is modular, which means its ML models can be updated to the solution seamlessly.
RADCOM NetTalk – Generative AI Solution
In a world transitioning to GenAI, accessing trusted data demands automated engines to ensure streamlined and efficient network flows. This data often comes from multiple vendors across various domains and correlates with data from core and RAN sessions, including data and voice services. Operators need a customer-centric approach to process the data to improve services and remediate network issues quickly. RADCOM NetTalk is a GenAI suite of applications that transforms telecom operators’ interfaces with quick insights into telco-focused near real-time data. Powered by large language models, RADCOM NetTalk enables operators to leverage the extensive data insights generated by RADCOM ACE, utilizing trusted data from their network.
Mobility Experience Analytics (MEA), also referred to as RAN Experience Analytics (REA)
Following the acquisition of Continual in April 2023, RADCOM offers mobility experience analytics solutions that analyze, monitor, and optimize the RAN’s performance, focusing on voice and data quality and subscribers’ mobility experience.
Virtual Drive Test for route service assurance - Route analysis monitors the customer experience across all highways and railways 24/7 to benchmark service quality on transportation routes. The solution prioritizes investments and optimizations and enhances the mobility experience across a customer’s network nationwide.
New site validation workflow - Validates and optimizes new 5G radio sites by comparing the performance and quality in the impacted area before and after the new site activation. New site validation offers both on-demand and semi-automatic analysis and provides engineers with root cause analysis and corrective actions introduced by the launch of the new network cell sites.
Complaint Investigation - RADCOM Complaint Investigation allows operators to gain a complete understanding of the actual subscriber’s experience. It offers a holistic view of all subscriber activities, including voice and data. Engineers can quickly investigate the complaint and validate it against thousands of other subscriber experiences along the same route and region. RADCOM Complaint Investigation identifies the impacted cells, provides root cause analysis, and makes recommendations to resolve the problem.
Enterprise Analytics
RADCOM’s Enterprise Analytics solution analyzes customer experiences for all devices and handsets affiliated with an enterprise. This capability allows the CSP to benefit from prioritizing enterprise accounts, proactively addressing technical issues, backing up its contracts with Service Level Agreement and premier customers, or VIP care, and directing the conversation with the customer toward experience and value. RADCOM offers a set of interactive reports that show the entire enterprise experience, with the ability to drill down to network issues and proactively resolve them.
Customer Care
Customer care is often the first touchpoint between the operator and a customer when an issue or problem arises. It is therefore critical that operators have as much real-time data as possible to resolve the issue quickly or inform the relevant team to speed up the resolution. RADCOM Customer Care Solution provides operators with customer experience insights across all services to improve first-call resolution and ensure seamless support interactions. It supports all services, such as video conferencing, video streaming, messaging, gaming, and tethering. This includes OTT services, like WhatsApp, Facebook, Teams, Zoom, and YouTube, so that operators can understand the entire customer experience, whoever provides the service or application.
RADCOM Operational Efficiencies
The RADCOM Operational Efficiencies portfolio provides solutions that enable operators to streamline operations using data-driven insights enhanced by telco-focused AI capabilities. Using AI/ML, the solution automatically collects and analyzes massive amounts of network data in real time, allowing engineering teams to gain deep insights into the impact of glitches and problems affecting the customer experience. The solution helps operators improve new 5G sites, automate root cause analysis, optimize mobility services, and digitize their network operations center.
Sales and Marketing Organization
The company mainly sells directly to customers throughout the world through its executives and sales representatives in North America, Europe, Latin America, Asia Pacific, and Israel, which are supported by local representatives and agents in the local markets. During 2024, these direct sales were made mainly in North America, Europe, the Middle East and Africa, or EMEA, and Asia. In North America, the company operates mainly through RADCOM US, which sells its solutions to end-users directly and provides support to customers in the North American market. The company’s solutions are sold to CSPs in North America either by RADCOM US, RADCOM Canada, or by the company. In Brazil, the company operates through RADCOM Brazil, which primarily sells the company’s solutions to end-users in the Brazilian market directly. In India, the company operates through RADCOM India, which primarily provides customer support and development services worldwide. Elsewhere, the company’s solutions are primarily sold through its sales representatives in Europe, Latin America, the Commonwealth of Independent States, Asia Pacific, and Israel, and supported by local representatives and subcontractors in the local market.
In 2024, the company signed agreements with new distributors to penetrate new geographical markets and engage with new customers, and to better serve its target markets. The company continues to search for more of these channels to expand its outreach further. In certain territories, the company’s distributors and resellers serve as part of its sales, marketing, and support teams as its local representatives, helping to sell, deploy, and service its solutions, offer technical support in the end-user’s native language, and attend to customer needs during local business hours.
Competition
The company’s principal competitors include NetScout System Inc., Infovista S.A. (acquired Empirix Inc.), Elisa Oyj (acquired Polystar), Anritsu Corporation, Viavi Solutions Inc., and EXFO Inc.
Customer Service and Support
Investments that the company is making to achieve this goal include:
Enhancement of support: The company is dedicated to the provision of timely, effective, and professional support for all its customers. It provides 24x7 NOC services, monitoring customers’ environments remotely, troubleshooting and resolving system and application incidents, and supporting the continuance services of its solutions. Such NOC service captures and resolves problems before customers report them. The company has invested in additional AI-based automation with a variety of alerts and alarms monitoring, improving its capabilities to identify and address near real-time problems. In addition, the company routinely contacts its customers to solicit feedback and promote full usage of its solutions. The company may provide its customers with a free warranty period, which includes bug-fixing and a warranty on its solutions. After the initial warranty period, the company offers extended warranties which can be purchased for multi-year periods. Generally, the cost of the extended warranty is an annual maintenance fee based on a percentage of the overall cost of the solutions.
Customer-oriented product development: With the goal of continuously enhancing its customer relationships, the company meets regularly with customers, and uses the feedback from these discussions to improve its solutions and guide its R&D roadmap.
Regional technical support: As the sale of a system and solutions requires a high level of technical skills, the company decided to enhance its support with local experts located in its regional offices. This strategy is advantageous in terms of the time zone, culture, and language. For example, through the company’s Israel, U.S., Japan, Brazil, Romania, and India offices, the company has established local support teams responsible for first-level engagements with customers (Tier 1). The physical and cultural proximity contributes to the strength of the relationship, increases its proficiency in its customer’s network and needs, and leverages the ability to identify pain points and needs of its customers.
Support of the company’s sales representatives: The company provides a high level of pre- and post-sale technical support to its sales representatives in the field. It uses a broad range of channels to deliver this support, including technical training, marketing material, and others.
Seasonality
Orders of the company’s products are affected by numerous reasons, including general market and economic conditions, the impact of inflation and rise of interest rates, overall industry consolidation, the pace of adoption of new technologies, and CSPs budgets and multi-year roadmap.
Proprietary Rights
The company owns registered trademarks for the name RADCOM and for the name Omni-Q.
Research and Development
The company’s research and development expenses, gross, decreased to approximately $18.7 million in 2024.
History
The company was founded in 1985. The company was incorporated under the laws of the State of Israel in 1985. The company was formerly known as Big Blue Catalogue Ltd. and changed its name to RADCOM Ltd. in 1989.
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