NCR Voyix Corporation (NCR Voyix) is a software and services-led enterprise technology provider of run-the-store capabilities for retail and restaurants, serving businesses of all sizes.
NCR Voyix is a leading global provider of digital commerce solutions for retail stores and restaurants. Headquartered in Atlanta, Georgia with various employees across 30 countries, the company is a software and services-led technology provider of run-the-store and digital channel capabilities for retail and re...
NCR Voyix Corporation (NCR Voyix) is a software and services-led enterprise technology provider of run-the-store capabilities for retail and restaurants, serving businesses of all sizes.
NCR Voyix is a leading global provider of digital commerce solutions for retail stores and restaurants. Headquartered in Atlanta, Georgia with various employees across 30 countries, the company is a software and services-led technology provider of run-the-store and digital channel capabilities for retail and restaurants, serving businesses of all sizes. The company’s platform, which runs in the cloud and includes microservices and application programming interfaces (‘APIs’) that integrate with the company’s customers’ systems, combines with the company’s services and hardware offerings to enable end-to-end technology-based capabilities for the company’s customers. The company’s offerings include platform-based software and services for retailers and restaurants, as well as payment acceptance solutions, multi-vendor connected device services, self-checkout (‘SCO’) kiosks and related technologies, along with other self-service technologies. The company’s solutions are designed to meet the unique needs of retailers and restaurants, ranging from small and medium-sized businesses to multinational enterprises, enabling them to seamlessly transact and engage with their end customers while driving efficiencies within their operations.
On September 30, 2024, the company completed the sale of its Digital Banking segment businesses (the ‘Digital Banking Sale’) to an affiliate of The Veritas Capital Fund VIII, L.P. (the ‘Buyer’).
On August 6, 2024, the company announced its entry into a commercial agreement with Ennoconn Corporation (‘Ennoconn’) to transition the company’s self-checkout and point-of-sale hardware businesses to an outsourced design and manufacturing model, including the sale of certain assets relating to these businesses (the ‘Hardware Business Transition’). Under the terms of the agreement, Ennoconn will design, manufacture, warrant, supply, and ship self-checkout and point-of sale hardware directly to the company’s customers and the company will sell hardware to its customers as a sales agent for Ennoconn and continue to provide the company’s point-of sale and self-checkout software as well as key support and maintenance services. As a result of the Hardware Business Transition, the company expects to record commission revenue from point-of-sale and self-checkout hardware sales as an agent for Ennoconn on a net basis, excluding the costs paid to Ennoconn. The company is working with Ennoconn to implement the new hardware model, including the migration of aspects of the company’s hardware business, and the company expects the Hardware Business Transition to become effective during 2025.
Operating Segments
Following the Digital Banking Sale, the company manages and reports operations in two reportable segments – Retail and Restaurants.
Retail - The company’s Retail segment is focused on serving enterprise and mid-market retailers across the Convenience Fuel Retail, Food Drug Mass Merchant (‘FDMM’), and Department Specialty Retail industries. The company’s FDMM customers include grocery stores, drug stores, and big box retailers. The company offers end-to-end software, services and hardware solutions that meet the unique needs of retailers, depending on the size of their establishment and the industry in which they operate, ultimately driving operational efficiency, elevated customer experiences, and enhanced service levels.
Restaurants - The company’s Restaurants segment is focused on serving restaurants and food service establishments of all sizes, including quick service, table service and fast casual restaurants. The company’s restaurant software solutions, including the company’s platform and related technology, are designed to streamline order and transaction processing, increase consumer engagement, and increase kitchen productivity. The company’s end-to-end service offerings further support restaurant operations and differentiate the company within the market.
Strategy
The company’s strategy is built on the following key pillars: focusing on its customer needs; leveraging the company’s brand (and global distribution) to enhance the company’s go-to-market; and investing in innovative products and leading managed services.
Products and Services
Platform & Edge
Platform. The company’s cloud-native API platform powers an integrated in-store and digital solution for retail and restaurant customers. The company’s highly reliable and secure platform enables the company’s customers to easily and efficiently manage their technology stacks, use data for more effective decision making, reduce the cost of IT efforts, and rapidly innovate and test new technology. Designed to drive digital transformation and innovation at scale for retailers and restaurants, the company’s platform provides its customers:
A robust set of NCR Voyix software applications that are designed to be omnichannel and POS agnostic;
A single source and access point for all operational data, including real time transaction data;
System integration across their entire in-store and digital technology stack, including third parties; and
Software components and APIs to more efficiently power and integrate their own software development efforts.
Edge. Edge is a modern software infrastructure for in-store applications (e.g POS, SCO). Edge enables retailers to run applications in physical stores with the agility and insight of digital channels. Retailers can make software changes across their estate in response to market and shopper behavior at a faster pace with lower cost. Edge replaces traditional operating systems, such as Microsoft Windows running on POS or SCO devices, using open container standards, and creates a zero-trust security environment. As well as critical systems, such as POS, SCO and Kiosk, Edge is an enabler of network intensive applications on store servers, such as high bandwidth video analytics, AI, and real time fraud detection.
Front-of-store Solutions
Point-of-sale (POS). The company’s unified cloud-based and hybrid cloud point-of-sale software solutions enables both front and back-of-house capabilities for the company’s retailers and restaurants of all sizes, ranging from small- and medium-sized businesses to international and multinational enterprises. The company offers a consistent experience across all touch points of a restaurant or retail store, including operations, customer experience, staff and employee management, no matter how restaurants and retailers choose to engage with consumers, allowing restaurants and retailers to simultaneously drive operational efficiencies, increase profitability, and elevate the guest experience.
Self-checkout (SCO). The company’s self-checkout solutions, including its next-generation technology, enable retail guests to transact independently, reducing the staff required for traditional processes. The company’s self-checkout technology integrates bar code scanning, computer vision, RFID and more to reduce shopper friction and improve the guest experience. The company offers self-checkout for standalone units or in a hybrid modality, allowing retailers to pivot quickly between assisted and self-checkout lanes or cash and cashless lanes, depending on their store needs.
Back-Office Solutions
Payments. The company offers secure payment acceptance solutions, including gateway, processing and acquiring, to enable restaurants and retailers to accept electronic payments online and at the physical point-of-sale.
Data & Analytics. The company offers an analytics platform that provides the company’s customers with meaningful, near real-time insights to improve efficiency and decision-making. It features a streamlined, cloud-native data pipeline designed to reduce processing time and transmission failures. Additionally, the company’s platform includes cloud-native monitoring and alert capabilities, as well as scaling and resource management. The company’s platform enables analytics and reporting, data visualization, mobile readiness, seamless integration, and customization.
Inventory. The company’s inventory solutions allow restaurants and retailers to measure, control and reduce expenses, and increase profitability. These solutions use both trends and delivery schedules to recommend purchases, negotiate contract pricing and streamline communications with suppliers, taking the guesswork out of ordering, and solution data.
Scheduling & Labor Management. The company’s scheduling and labor management solutions help restaurants and retailers manage employees efficiently, with summary reports, easy-to-read, interactive schedules, mobile scheduling notifications and custom payroll data. The company’s operational intelligence features can improve employee productivity and enable the company’s customers to forecast future accurately while enforcing company labor standards.
Digital Channel
Online Ordering. The company offers the infrastructure and pre-built componentry on the company’s platform that enables restaurants to build their own web and digital applications to own the consumer experience and collect crucial data points that help improve guest satisfaction. Additionally, restaurants can offer direct ordering for curbside pickup and delivery, enable guests to order and pay on their own devices using QR codes in the restaurant, and create specific menus for dine-in, pickup and delivery to manage volume and streamline orders.
Digital and Mobile Applications. The company offers white-labeled websites and mobile applications to retailers and restaurants that allow them to own their guest relationships and integrate with NCR Voyix systems for an efficient and consistent guest experience across the physical and digital channels.
Marketing & Loyalty
Consumer Marketing. NCR Voyix Consumer Marketing solution integrates data management, loyalty, campaign management, reporting and insights, mobile and email capabilities, enabling retailers and restaurants to elevate the guest experience and transform their brands. Enriched and continuously informed by data, the NCR Voyix Consumer Marketing solution allows users to optimize and automate marketing campaigns, focus marketing efforts on high value customers and unify store data to drive loyalty and revenue.
Add on Solutions
Partner Ecosystem. The company’s partner ecosystem allows restaurants and retailers to connect their proprietary systems and third-party services to the company’s platform through partnerships and the use of open APIs. The company’s customers have access to its solution partners when connected to the company’s platform, allowing them to leverage a rich suite of add-on applications to drive increased consumer engagement. The company’s key solution partners’ business areas include pharmacy, shrink management, digital coupons, digital commerce and third-party delivery services.
Aloha Kiosk. The company’s self-service kiosk solutions enable restaurant guests to place orders independently, allowing guests to control their dining experience and reducing the staff required for traditional order-taking and checkout processes. The Aloha Kiosk solution enables restaurants to enhance the in-store ordering process and drive operational efficiency.
Aloha Pay-at-Table. Aloha Pay-at-Table dramatically improves operations for all restaurant team members, from servers to accounting personnel. With Aloha Pay-at-Table restaurant guests can split and pay their checks, add customized tips and rate their service - all by just scanning a QR code at the table.
Services
Professional Services. The company works with its customers on the co-innovation and ongoing management of software solutions and related applications and operate their business processes. The company offers software implementation, integration, localization and optimization services, to help restaurants and retailers transform operations, elevate the guest experience and maximize the value of their technology.
Field Break-Fix Services. The company’s global field services team provides preventative maintenance and break fix services for the company’s customer’s incidents that cannot be solved remotely by the company’s customer support desk.
Connected Service Desk: The company’s 24/7 customer support desk service delivers ITIL-based services for both NCR Voyix and non-NCR Voyix technology, providing a single point-of-contact for service desk needs. The company’s comprehensive system management solutions, which include incident management, problem management and change management, help customers increase technology availability and stability and manage in-store technology. The company’s approach is grounded on digitally connecting to the company’s customers sites to enable high remote resolution.
Restaurant Managed Services. The company offers services within its Restaurant portfolio to manage the high frequency, volumes and complexity of menu options and pricing changes for the company’s customers across their locations.
Installation Services. The company’s global field services team installs both software and hardware at the company’s customers’ sites, including both NCR Voyix branded hardware and non-NCR Voyix hardware.
Hardware
Point-of-Sale hardware: The company offers restaurants and retailers fixed and mobile point-of-sale and consumer display terminals, that are durable and high functioning, scalable and easily integrated.
Self-Checkout hardware: The company’s self-checkout hardware is flexible and configurable to fit retailers’ store needs and deliver the frictionless experience their guests expect. Retailers can choose from card-only machines, machines that support cash transactions, tabletop devices, or full-function hardware, depending on their specific store needs.
In-store peripherals: The company offers in-store peripherals, including kiosks, kitchen display systems, printers and ordering kiosks. The company also partners with third parties to deliver payment devices, enabling the company to provide restaurants and retailers with a comprehensive end-to-end solution.
Sales and Marketing
Leveraging the company’s brand recognition and its global distribution network, the company targets both new and existing customers representing a wide variety of sizes, industries and geographies. The company makes strategic investments in new products, capabilities and market-leading services to maintain the competitiveness of the company’s offering. The company has established a strong network of direct sales and indirect channel relationships, such as value-added resellers and systems integrators, that leverages the company’s market-leading products and services to drive growth.
Competition
The company’s competitors vary by market segment, product, service offering and geographic area. Key competitors include Aptos, Inc., Block Inc., Diebold Nixdorf, Inc., Fiserv Inc., Flooid, Fujitsu Limited, GK Software SE, Global Payments Inc., HP Inc., Lightspeed, Olo Inc., Oracle Corporation, PAR Technology Corporation, SAP SE, Toast, Inc., Toshiba Tec Corporation, among others. The company also competes with certain global enterprise technology companies including IBM Corporation and CompuCom to provide technology and support services.
Research and Development
The company’s expenses for research and development were $157 million in 2024.
Intellectual Property
The company owns approximately 875 patents in the United States and many other patents in foreign countries. The company’s foreign patents are generally counterparts of the company’s U.S. patents. The company also has many patent applications pending in the United States and in foreign countries.
The company has registered and unregistered trademarks, including service marks, in the United States and in foreign countries. The company considers its ‘NCR Voyix’ trademarks, as well as the company’s other trademarks, to have significant value to the company. Loss of the company’s right to use ‘NCR Voyix’ or the company’s ‘NCR Voyix’ trademark or failure to register that trademark could be material.
Seasonality
The company’s sales have been historically seasonal, with lower revenue in the first half (year ended December 2024) and higher revenue in the second half of each year. Such seasonality, as well as recurring annual cash-related items also cause the company’s working capital cash flow requirements to vary from quarter to quarter depending on variability in the volume, timing and mix of sales. In addition, revenue in the third month of each quarter is typically higher than in the first and second months.
Government Regulation
The company is subject to a variety of laws and regulations in the United States and other jurisdictions in which the company operates or where its products or services are offered. Many of these regulations and laws are evolving and their applicability and scope, as interpreted by courts and regulators, remain uncertain. These regulations and laws involve a variety of matters, including privacy and information security, data and personal information protection, consumer protection laws, anti-corruption laws, such as the United States Foreign Corrupt Practices Act and the United Kingdom Bribery Act, employee matters, import and export controls, tax, and environmental sustainability (including climate change).
History
The company was founded in 1884. It was incorporated in 1884. The company was formerly known as NCR Corporation and changed its name to NCR Voyix Corporation in 2023.
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