AT&T Inc. (AT&T) provides telecommunications and technology services worldwide. The services and products that the company offers vary by market and utilize various technology platforms in a range of geographies.
Segments
The company operates through two segments: Communications and Latin America.
Communications segment
This segment provides wireless and wireline telecom and broadband services to consumers located in the United States and businesses globally. The company’s Communications ser...
AT&T Inc. (AT&T) provides telecommunications and technology services worldwide. The services and products that the company offers vary by market and utilize various technology platforms in a range of geographies.
Segments
The company operates through two segments: Communications and Latin America.
Communications segment
This segment provides wireless and wireline telecom and broadband services to consumers located in the United States and businesses globally. The company’s Communications services and products are marketed under the AT&T, AT&T Business, Cricket, AT&T PREPAIDSM, AT&T Fiber and AT&T Internet Air brand names. This segment contains the Mobility, Business Wireline and Consumer Wireline business units.
Mobility – The company’s Mobility business unit provides nationwide wireless service to consumers and wholesale and resale wireless subscribers located in the United States by utilizing its network to provide voice and data services, including high-speed internet over wireless devices. The company classify its subscribers as either postpaid, prepaid or reseller. As of December 31, 2024, the company served 118 million Mobility subscribers, including 89 million postpaid (73 million phone), 19 million prepaid and 10 million through resellers. The company’s Mobility business unit revenue includes the following categories: service and equipment.
Service
The company offers a comprehensive range of high-quality nationwide wireless voice and data communications services in a variety of pricing plans to meet the communications needs of targeted customer categories. Through FirstNet services, AT&T also provides a nationwide wireless broadband network dedicated to public safety.
Consumers continues to require increasing availability of data-centric services and a network to connect and control those devices. An increasing number of the company’s subscribers are using more advanced devices, including embedded computing systems and/or software, commonly called the Internet of Things (IoT). AT&T offers unlimited plans that include features allowing for the sharing of voice, text, and data across multiple devices, which attracts subscribers from other providers and helps minimize subscriber churn. The company continues to upgrade its network and coordinate with equipment manufacturers and application developers to further capitalize on the continued growing demand for wireless data services.
The company also offers nationwide wireless voice and data communications to certain customers who prefer to pay in advance. These services are offered under the Cricket and AT&T PREPAID brands and are typically monthly prepaid services.
Equipment
The company sells a wide variety of handsets, wireless data cards, and wireless computing devices manufactured by various suppliers for use with its voice and data services. The company also sells accessories, such as carrying cases/protective covers and wireless chargers. AT&T sells online and through its own company-owned stores, agents, and third-party retail stores. The company provides its customers the ability to purchase handsets on an installment basis and the opportunity to bring their own device. Subscribers that bring their own devices or retain handsets for longer periods impact upgrade activity. Like other wireless service providers, the company also provides postpaid contract subscribers promotional equipment offers to initiate, renew or upgrade service.
Business Wireline – The company’s Business Wireline business unit provides services to business customers, including multinational corporations, small and mid-sized businesses, and governmental, and wholesale customers. The company’s Business Wireline business unit revenue includes the following categories: service and equipment.
Service
The company offers fiber and other advanced connectivity services, such as AT&T Dedicated Internet, fiber ethernet, and broadband, fixed wireless, and hosted and managed professional services, as well as legacy voice and other transitional services consisted of copper-based voice and data, Virtual Private Networks (VPN), wholesale, outsourcing, and IP sales. Historically, a majority of the company’s Business Wireline service revenues came from legacy copper-based voice and data and traditional products; however, over recent years those services have been declining due to secular pressures.
The company continues to reconfigure its wireline network to take advantage of the latest technologies and services and rely on its SDN and NFV to enhance business customers’ digital agility in a rapidly evolving environment. Some of the services the company offered historically are in secular decline and, going forward, the company will focus on its owned and operated connectivity services powered by 5G and fiber.
Equipment
Equipment revenues include customer premises equipment.
Consumer Wireline –The company’s Consumer Wireline business unit provides broadband services, including fiber connections, AIA and legacy telephony voice communication services, to customers in the United States by utilizing its IP-based and copper wired network. The company’s Consumer Wireline business unit revenue includes the following categories: broadband, legacy voice and data services, and other service and equipment.
Broadband Service
The company provides broadband and internet services to approximately 14.1 million customers, including 9.3 million fiber broadband subscribers on December 31, 2024. With changes in video viewing preferences and the impacts of remote learning trends, it is experiencing increasing demand for high-speed broadband services. The company’s investment in expanding its industry-leading fiber network positions it to be a leader in wired connectivity. The company’s focus on fiber brings owners economics and expected efficiencies while it continues to evaluate opportunities where it can turn down existing copper infrastructure.
The company’s flexible platform, with a broadband and wireless connection, is the most efficient way to transport direct-to-consumer video and data experiences both at home and on mobile devices. Through this integrated approach, the company can optimize the use of storage in the home, as well as in the cloud, while also providing a seamless service for consumers across screens and locations.
Legacy Voice and Data Services
Revenues from the company’s traditional voice services continue to decline as customers switch to wireless or VoIP services provided by the company, cable companies or other internet-based providers.
Other Service and Equipment
Other service revenues include VoIP services, customer fees and equipment.
Latin America segment
This segment provides wireless service in Mexico. The company utilizes its regional and national wireless networks in Mexico to provide consumer and business customers with wireless data and voice communication services. The company divides its revenue into the following categories: service and equipment.
Service
The company provides postpaid and prepaid wireless services in Mexico to approximately 24 million subscribers under the AT&T and Unefon brands. Postpaid service allows for no annual service contract for subscribers who bring their own device or purchase a device on installment, and service contracts for periods up to 36 months for subscribers who purchase their equipment under the traditional device subsidy model. The company also offers prepaid plans.
Equipment
The company sells a wide variety of handsets, including smartphones manufactured by various suppliers for use with its voice and data services. The company sells through its own company-owned stores, agents, and third-party retail stores.
Areas of Focus
The company is a leader in providing connectivity services through its market focus areas of 5G and fiber. Fiber underpins the connectivity the company delivers, both wired and wireless. Building on that fiber foundation is the company’s solid spectrum portfolio, strengthened through Federal Communications Commission (FCC) auction acquisitions and 5G deployment. The company’s fixed wireline and mobile approach will differentiate its services and provide it with additional convergence growth opportunities in the future as bandwidth demands continue to grow. The company will continue to demonstrate its commitment to ensure management attention is sharply focused on growth areas and operational efficiencies.
The company’s integrated telecommunications network utilizes different technological platforms to provide instant connectivity at the higher speeds made possible by its fiber network expansion and wireless network enhancements. Streaming, augmented reality, ‘smart’ technologies, user generated content and artificial intelligence (AI) are expected to continue to drive greater demand for broadband, which the company will allow it to capitalize on its fiber and 5G deployments. During 2025, the company is focused on the core capabilities of its products, its infrastructure and its network. The company’s concentration is to aggregate the most traffic on the largest, lowest marginal cost, converged network through efficient spectrum deployment and construction of the largest high-capacity broadband solutions in the United States, while also working with regulators and customers to decommission high-cost legacy technologies over the next several years.
During 2024, the company collaborated with Ericsson to lead the U.S. in commercial scale open radio access network (Open RAN) deployment to build a more robust ecosystem of network infrastructure providers and suppliers, fostering lower network costs, improved operational efficiencies and allowing for continued investment in its fast-growing broadband network. The company plans for about 70% of its wireless network traffic to flow across open-capable platforms by late 2026. Beginning in 2025, the company expects to scale this Open RAN environment throughout its wireless network in coordination with multiple suppliers.
Wireless Service: The company continues to experience rapid growth in data usage as consumers are demanding seamless access across their wireless and wired devices, and businesses and municipalities are connecting more and more equipment and facilities to the internet. The deployment of 5G, which allows for faster connectivity, lower latency, and greater bandwidth, requires modifications of existing cell sites to add equipment supporting new frequencies, like the C-Band and the 3.45 GHz band.
To support higher mobile data usage, the company’s priority is to best utilize a wireless network that has sufficient spectrum and capacity to support these innovations on as broad a geographic basis as possible. The company participates in FCC spectrum auctions and has been redeploying spectrum previously used for more basic services to support more advanced mobile internet services. Additionally, in November 2024, the company agreed to purchase select spectrum licenses from United States Cellular Corporation (UScellular), subject to closing conditions, including the consummation of UScellular’s proposed sale of its wireless operations and select spectrum assets to T-Mobile US, Inc.
In North America, the company’s network covers over 440 million people with 4G LTE and over 314 million with 5G technology. In the United States, the company’s network covers all major metropolitan areas and more than 336 million people with its LTE technology and more than 314 million people with its 5G technology.
Broadband Technology: In 2020, the company identified fiber as a core priority for its business and enhanced its focus to expand its fiber footprint and grow customers. On December 31, 2024, the company had more than 9.3 million fiber consumer wireline broadband customers, adding 1.0 million during the year. The expansion builds on the company’s recent investments to convert to a software-based network, managing the migration of wireline customers to services using its fiber infrastructure to provide broadband technology. Software-based technologies align with the company’s global leadership in software defined network (SDN) and network function virtualization (NFV). This network approach delivers a demonstrable cost advantage in the deployment of next-generation technology over the traditional, hardware-intensive network approach. The company’s virtualized network supports next-generation applications like 5G and broadband-based services quickly and efficiently. On December 31, 2024, the company had 15.3 million broadband connections, compared to 15.1 million broadband connections in the prior year.
Copper Decommissioning: While building the network of the future, the company is actively working to exit its legacy copper network operations across the large majority of its wireline footprint. The company’s exit strategy includes migrating customers to fiber and wireless alternatives and working with policy-makers to decommission its inefficient and less reliable copper network. On December 31, 2024, the company had 3.3 million network access lines in service and 127,000 DSL subscribers.
Government Regulation
Facilities-based wireless communications providers in the United States, like AT&T, must be licensed by the FCC to provide communications services at specified spectrum frequencies within defined geographic areas and must comply with FCC rules and policies governing the use of the spectrum. The FCC’s rules have a direct impact on whether the wireless industry has sufficient spectrum available to support the high-quality, innovative services its customer’s demand.
The Communications Act of 1934 and other related laws give the FCC broad authority to regulate the U.S. operations of the company’s interstate telecommunications services. In addition, the company’s incumbent local exchange carriers (ILEC) subsidiaries are subject to regulation by state governments, which have the power to regulate intrastate rates and services, including local, long-distance and network access services, provided such state regulation is consistent with federal law.
Research and Development
The company’s research and development expenses were $955 in 2024.
History
The company was founded in 1983. The company was incorporated under the laws of the state of Delaware in 1983. It was formerly known as SBC Communications Inc. and changed its name to AT&T Inc. in 2005.