Dillard's, Inc. (Dillard's) operates as a fashion apparel, cosmetics and home furnishing retailers in the United States.
The company operates various Dillard’s stores, including clearance centers, and an Internet store at dillards.com offering a wide selection of merchandise, including fashion apparel for women, men and children, accessories, cosmetics, home furnishings and other consumer goods. It also operates a general contracting construction company, CDI Contractors, LLC (‘CDI’), a portion...
Dillard's, Inc. (Dillard's) operates as a fashion apparel, cosmetics and home furnishing retailers in the United States.
The company operates various Dillard’s stores, including clearance centers, and an Internet store at dillards.com offering a wide selection of merchandise, including fashion apparel for women, men and children, accessories, cosmetics, home furnishings and other consumer goods. It also operates a general contracting construction company, CDI Contractors, LLC (‘CDI’), a portion of whose business includes constructing and remodeling stores for the company.
Dillards.com also serves as a key customer engagement tool with continually updated style and trend content to both educate and inspire the company’s customers.
The company’s merchandise selections include but are not limited to, its lines of exclusive brand merchandise, such as Antonio Melani, Gianni Bini, GB, Roundtree & Yorke and Daniel Cremieux. The company’s exclusive brands/private label merchandise program provides benefits for Dillard’s and its customers. The company’s customers receive fashionable, higher quality product often at a savings compared to national brands. The company’s private label merchandise program allows it to ensure its high standards are achieved.
The company has made a significant investment in its trademark and license portfolio, in terms of design function, advertising, quality control and quick response to market trends in a quality manufacturing environment.
The company’s merchandising, sales promotion and store operating support functions are conducted primarily at its corporate headquarters. The company’s back-office sales support functions, such as accounting, product development, store planning and information technology, are also centralized.
Wells Fargo Bank, N.A. (‘Wells Fargo’) previously owned and managed Dillard’s private label credit cards, including credit cards co-branded with American Express under a long-term marketing and servicing alliance (‘Wells Fargo Alliance’). In January 2024, the company announced that it entered into a new agreement with Citibank, N.A. (‘Citi’) to provide the private label credit card program for Dillard’s customers under a new alliance (‘Citibank Alliance’), replacing the existing credit card program under the Wells Fargo Alliance upon its termination in September 2024. The new program launched on August 19, 2024, for new Dillard’s credit applicants. Existing accounts transferred from Wells Fargo to Citi on September 16, 2024. The term of the new Citi agreement is 10 years with automatic extensions for successive two-year terms unless the agreement is terminated by either party in accordance with the terms and conditions of the agreement.
Under the Citibank Alliance, Citi establishes, owns and manages Dillard’s private label credit cards, including a new co-branded Mastercard Incorporated card (‘Mastercard,’ collectively, the ‘private label cards’).
The company participates in the marketing of the private label cards, which includes the cost of customer reward programs. Citi supports certain Dillard’s marketing and loyalty program activities related to the new program. The company seeks to expand the number and use of the private label cards by, among other things, providing incentives to sales associates to encourage customers to make applications for new accounts, which generally can be opened while a customer is visiting one of its stores or online.
Segments
The company operates in two segments: the operation of retail department stores and a general contracting construction company. Across all stores, the company operates one store format under the Dillard’s name where each store offers the same general mix of merchandise with similar categories and similar customers.
History
Dillard's, Inc. was founded in 1938. The company was incorporated in Delaware in 1964.