Diebold Nixdorf, Incorporated automates, digitizes and transforms the way people bank and shop.
As a partner to the majority of the world's top 100 financial institutions and top 25 global retailers, the company's integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. The company has a presence in more than 100 countries.
Strategy
The company seeks to continually enhance the consumer experience at bank and retail l...
Diebold Nixdorf, Incorporated automates, digitizes and transforms the way people bank and shop.
As a partner to the majority of the world's top 100 financial institutions and top 25 global retailers, the company's integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. The company has a presence in more than 100 countries.
Strategy
The company seeks to continually enhance the consumer experience at bank and retail locations while simultaneously streamlining cost structures and business processes through the smart integration of hardware, software and services. The company partners with other leading technology companies and regularly refines its research and development (R&D) spend to support a better transaction experience for consumers.
Services and Product Solutions
The company offers a broad portfolio of solutions designed to automate, digitize and transform the way people bank and shop. As a result, the company’s operating structure is focused on its two customer segments — Banking and Retail. Leveraging a broad portfolio of solutions, the company offers customers the flexibility to purchase combinations of services, software and products that drive the most value to their business.
In 2020, the company launched the AllConnect SM Data Engine (ACDE), which enables a more data-driven and predictive approach to services. As of December 31, 2023, more than 230,000 of the company's banking and retail devices were connected to ACDE.
Banking
The company provides integrated solutions for financial institutions of all sizes designed to help drive operational efficiencies, differentiate the consumer experience, grow revenue and manage risk.
Banking Services
Services represents the largest operational component of the company and includes product-related services, implementation services and managed services. Product-related services incidents are managed through remote service capabilities or an on-site visit. The portfolio includes contracted maintenance, preventive maintenance, on-demand maintenance and total implementation services. Implementation services help our customers effectively respond to changing customer demands and includes scalable solutions based on globally standardized processes and tools, a single point of contact and reliable local expertise. Managed services and outsourcing consist of managing the end-to-end business processes and technology integration. The company’s integrated business solutions include self-service fleet management, branch life-cycle management and ATM as-a-service capabilities.
The company's DN Vynamic software is the first end-to-end software portfolio in the banking marketplace designed to simplify and enhance the consumer experience. This platform is cloud-native, provides new capabilities and supports advanced transactions via open application program interface (API). In addition, the company’s software suite simplifies operations by eliminating the traditional focus on internal silos and enabling inter-connected partnerships between financial institutions and payment providers. Through its open approach, DN Vynamic brings together legacy systems, enabling new levels of connectivity, integration, and interoperability. The company’s software suite provides a shared analytic and transaction engine. The DN Vynamic platform can generate new insights to enhance operations; prioritizing consumer preferences rather than technology.
Banking Products
The banking portfolio of products consists of cash recyclers and dispensers, intelligent deposit terminals, teller automation and kiosk technologies. As financial institutions seek to expand their self-service transaction set and reduce operating costs by shrinking their physical branch footprint, the company offers the DN Series family of self-service solutions.
DN Series is the culmination of several years of investment in consumer research, design and engineering resources. Key benefits and features of DN Series include superior availability and performance; next-generation cash recycling technology; full integration with the DN Vynamic software suite; a modular and upgradeable design which enables customers to respond more quickly to changing customer demands; higher note capacity and processing power; improved security safeguards to protect customers against emerging physical, data and cyber threats; physical footprint as much as 40% less vs. competing ATMs in certain models; made of recycled and recyclable materials and is 25% lighter than most traditional ATMs, reducing CO 2 emissions both in the manufacturing and transportation of components and terminals; uses LED technology and highly efficient electrical systems, resulting in up to 50% power savings versus traditional ATMs; and increased branding options for financial institutions.
Retail
The company’s comprehensive portfolio of retail solutions, software and services improves the checkout process for retailers while enhancing shopping experiences for consumers.
Retail Services
Diebold Nixdorf AllConnect Services for retailers include maintenance and availability services to continuously optimize the performance and total cost of ownership of retail touchpoints, such as checkout, self-service and mobile devices, as well as critical store infrastructure. The solutions portfolio includes: implementation services to expand, modernize or upgrade store concepts; maintenance services for on-site incident resolution and restoration of multivendor solutions; support services for on-demand service desk support; operations services for remote monitoring of stationary and mobile endpoint hardware; as well as application services for remote monitoring of multivendor software and planned software deployments and data moves. As a single point of contact, service personnel plan and supervise store openings, renewals and transformation projects, with attention to local details and customers’ global IT infrastructure.
The DN Vynamic software suite for retailers provides a comprehensive, modular and open solution ranging from the in-store check-out to solutions across multiple channels that improve end-to-end store processes and facilitate continuous consumer engagements in support of a digital ecosystem. This includes click & collect, reserve & collect, in-store ordering and return-to-store processes across the retailers physical and digital sales channels. Operational data from a number of sources, such as enterprise resource planning (ERP), POS, store systems and customer relationship management systems (CRM), may be integrated across all customer connection points to create seamless and differentiated consumer experiences.
In 2021, the company announced it entered the electric vehicle (EV) charging station services market, which has a customer profile potentially comparable to the existing retail business. Our global services capability, including our technicians, our skills in global spare parts logistics management, and multi-lingual help desks have initially resonated with market participants who own public charging stations.
Retail Products
The retail product portfolio includes self-checkout (SCO) products and ordering kiosks facilitate a seamless and efficient transaction experience. In 2023, the company introduced the DN Series EASY ONE, the newest member of its DN Series EASY family of self-service solutions. The DN Series EASY ONE is a revolutionary checkout platform built to transform the assisted and self-service shopping experiences, improve store efficiency and reduce retailer total cost of ownership. Designed for retail environments where maximum flexibility is required, the DN Series EASY ONE can be configured for assisted, semi-assisted or full self-service checkout while offering tremendous options for peripherals and mounting. The DN Series EASY MAX Kiosk automates routine tasks and in-store transactions, offers order-taking abilities, particularly at quick service restaurants (QSRs) and fast casual restaurants and presents functionality that furthers store automation and digitalization. The retail product portfolio also includes modular and integrated, all-in-one point of sale (POS) and self-service terminals that meet changing consumer shopping journeys, as well as retailers’ and store staff’s automation requirements. Supplementing the POS system is a broad range of peripherals, including printers, scales and mobile scanners, as well as the cash management portfolio, which offers a wide range of banknote and coin processing systems. Additionally, our retail software solutions are inclusive of a cloud native software platform which is hardware agnostic and multi-vendor capable.
Government Regulation
As a company with global operations, the company is subject to complex foreign and the U.S. laws and regulations, including trade regulations, tariffs, import and export regulations, anti-bribery and corruption laws, antitrust or competition laws, data privacy laws, such as the EU General Data Protection Regulation (the GDPR), and environmental regulations, among others. The company has policies and procedures in place to promote compliance with these laws and regulations.
Competition
In the self-service software market, the company, in addition to the key hardware players, competes with several companies like KAL, Fiserv, Auriga SPA, ESQ Data Solutions and with the internal software development teams of banks (proprietary software).
In certain countries, the company sells to and/or competes with Independent ATM Deployers (IADs), such as Payment Alliance International and Euronet.
The company competes with key players like NCR Voyix plus other technology firms, such as Toshiba and Fujitsu, and specialized software players such as GK Software, Oracle, Aptos, PDI and PCMS.
History
The company was founded in 1859. It was incorporated in 1876. The company was formerly known as Diebold, Incorporated and changed its name to Diebold Nixdorf, Incorporated in 2016.