AMN Healthcare Services, Inc. (AMN Healthcare or AMN) provides healthcare workforce solutions and staffing services to acute and sub-acute care hospitals and other healthcare facilities in the United States. The company tailors its solutions to its clients’ workforce challenges and goals, and provides staffing, talent optimization strategies, and technology solutions to support caregivers and patient care in the United States.
The company's solutions enable its clients to build a quality, cost-...
AMN Healthcare Services, Inc. (AMN Healthcare or AMN) provides healthcare workforce solutions and staffing services to acute and sub-acute care hospitals and other healthcare facilities in the United States. The company tailors its solutions to its clients’ workforce challenges and goals, and provides staffing, talent optimization strategies, and technology solutions to support caregivers and patient care in the United States.
The company's solutions enable its clients to build a quality, cost-effective workforce, increase efficiency, and elevate the patient experience. The company's comprehensive suite of talent solutions provides management, staffing, recruitment, language services, technology, predictive and market analytics, and related services to build and manage all or part of its clients’ healthcare workforce needs. It offers temporary and permanent career opportunities to healthcare professionals, from nurses, physicians, and allied health professionals to healthcare players and executives in a variety of settings across the nation.
The company's strategy is designed to support growth in the number and size of customer relationships and expansion of the markets it serves, as care delivery settings continue to evolve and expand. Driving increased adoption of its numerous talent solutions through cross-selling will deepen and broaden its customer relationships.
The company expanded its portfolio to serve a diverse and growing set of healthcare talent-related needs. In addition to its traditional staffing services, the company's suite of healthcare workforce solutions includes managed services programs (‘MSP’), vendor management systems (‘VMS’), medical language interpretation services, predictive labor analytics, workforce optimization technology and consulting, clinical labor scheduling, recruitment process outsourcing (‘RPO’), and revenue cycle solutions. It enables clients to build, manage, and optimize their healthcare talent to deliver great patient outcomes and experiences. The company's talent network includes thousands of highly skilled, experienced professionals who trust it to place them in environments that expand and leverage their qualifications and expertise.
The company has accelerated the integration of technology-based solutions in its core recruitment processes through investment in digital capabilities, mobile applications, brand consolidation, and data analytics. These technology investments provide a more seamless and efficient workflow for its team members, healthcare professionals, and clients. For example, during 2024, the company launched WorkWise, a healthcare technology solution that quantifies staffing demand with predictive scheduling, automates workforce and vendor management in one solution, and seeks to improve the clinician experience. It added capabilities and functionalities for ShiftWise Flex, AMN Healthcare’s next-generation VMS that leverages the power of automation to increase efficiency of talent matching, credentialing, and candidate self-service, enabling its clients to develop sustainable workforces to deliver better outcomes for patients and caregivers alike. ShiftWise Flex is also integrated with AMN Passport, the company's top clinician-rated mobile application with more than 270,000 registered users as of January 2025. AMN Passport provides a centralized experience for nurses and allied professionals to find, book, and manage assignments, access time and pay details, and receive instantaneous alerts and updates, while also creating operational efficiencies through the ability to customize job preferences, store and manage credentials, electronically sign important documents, and contact its dedicated recruiters.
Services
In 2024, the company conducted its business through three reportable segments: nurse and allied solutions, physician and leadership solutions, and technology and workforce solutions.
Workforce Staffing
Nurse Staffing: The company offers a range of specialty recruitment and temporary assignment lengths for nursing. A rigorous quality process ensures that each nursing candidate possesses the necessary training, licensure, and clinical competencies needed for a client facility. Nurse staffing solutions that it offers include travel nurse staffing, which is typically for a 13-week assignment but can support a wide range of assignment lengths, international nurse staffing, for which it recruits registered nurses from outside of the United States on long-term contracts ranging from 24 to 36 months, international nurse permanent placement, which provides its clients with direct placement of nurses from outside of the United States, crisis nurse staffing (commonly referred to as critical staffing and rapid response nursing), for which it quickly deploys registered nurses on assignment during critical periods, such as unexpected specialty gaps and urgent needs, including pandemic surges, natural disasters, and other emergency situations, labor disruption staffing, for which it provides crucial support for clients involved in strikes of nurses and allied professional staff, and local staffing of all nursing specialties, covering short-term assignments with same-day shifts that potentially last for several weeks.
Allied Staffing: The company provides allied health professionals to acute-care hospitals and other healthcare facilities, such as skilled nursing facilities, rehabilitation clinics, schools, and pharmacies. Allied health professionals include such disciplines as physical therapists, respiratory therapists, occupational therapists, medical and radiology technologists, lab technicians, speech pathologists, rehabilitation assistants, and pharmacists. Its solutions for schools feature an advanced teletherapy platform, Televate, and qualified school speech-language pathologists, psychologists, nurses, social workers, and other care providers who provide customized care and interactive learning plans to engage students.
Revenue Cycle Solutions: The company provides skilled labor solutions for remote medical coding, clinical documentation improvement, case management, and clinical data registry, and also provides auditing and advisory services.
Physician and Advanced Practice Staffing: The company provides locum tenens staffing services through which it offers clients thousands of physicians of all specialties and advanced practice and other clinicians. Typically, on an independent contractor basis, locum tenens professionals are placed on temporary assignments with all types of healthcare organizations throughout the United States, including hospitals, health systems, medical groups, occupational medical clinics, psychiatric facilities, government institutions, and insurance companies. It also offers full-service, permanent physician search (also referred to as physician permanent placement) across many specialties and modalities, specializing in recruiting and placing top physicians and advanced practitioner talent in jobs across the country.
Interim Leadership Staffing: The company provides executive and clinical leadership interim staffing. Practice areas include senior healthcare executives, physician executives, chief nursing officers, and other clinical and operational leaders. Interim leaders provide strategic guidance and assist in setting short and long-term goals to offer immediate support, maintain momentum, and contribute leading practices and perspectives. The company’s interim leaders enjoy the flexibility of a consulting role with the stability of full-time employment.
Executive Search and Academic Leadership: Augmenting the company’s permanent placement service offerings, the company provides executive leadership search services across the healthcare industry, with areas of focus, including academic medical centers and children’s hospitals nationwide. This business line provides it greater access to the ‘C-suite’ of its clients and prospective clients.
Talent Planning & Acquisition
Managed Services Programs: Many of the company's clients and prospective clients use a number of healthcare staffing agencies to fulfill their healthcare professional needs. The company offers a comprehensive managed services program, in which it manages all or a portion of a client’s contingent staffing needs. Through its MSPs, it places its own healthcare professionals and utilizes other staffing agencies to fulfill the client’s needs. It often uses its own VMS technology as part of its staffing-led and vendor-neutral MSPs.
Recruitment Solutions: The company partners with clients to streamline their permanent workforce planning and recruitment process through one efficient, agile solution. Its recruitment solutions, which many refer to as RPO, are customized to the client’s particular needs, in which it recruits, hires, and/or onboard permanent clinical and nonclinical positions on their behalf. It provides technology and data intelligence that enable sustainable, long-term improvement and offers flexible solution options and agile, scalable processes in its pay-for-performance model.
Technology
Language Interpretation: AMN Language Services provides healthcare interpretation services via proprietary platforms that enable video remote interpretation, over-the-phone interpretation, onsite interpretation, and telehealth interoperability, with more than 375 health systems, more than 2,600 hospitals, and thousands of clinics using its solutions. These services are all supported by proprietary technology platforms, which enable real-time routing of video and audio calls, drive client efficiency with an in-person scheduling mobile application, and power interoperability with multiple telehealth platforms and EMRs.
Vendor Management Systems: In addition to the company’s MSP capabilities, the company is a provider for vendor-neutral VMS technology and support services for clients that prefer to self-manage the procurement of contingent clinical labor and their internal float pool. If clients use other staffing companies (associate vendors), its software as a service (‘SaaS’)-based VMS technologies help them track and efficiently organize their staffing process. The company's VMS products, which collectively serve clients of all sizes and complexity, are ShiftWise Flex, Medefis, and b4health. Its VMS technologies provide, among other things, control over a wide variety of tasks via a single system and consolidated reporting.
Scheduling and Staff Planning: The company offers Smart Square, healthcare scheduling software that combines demand forecasting (predictive analytics) with robust scheduling functionality, enterprise transparency, patented open shift management, and business intelligence tools, all in one application. The SaaS platform provides fast implementations and is utilized in acute care, clinics, ancillary, long-term care, and senior care settings. It also provides consulting services to its clients to evaluate their staffing spend and offer recommendations for savings by optimizing workforce and scheduling capabilities.
The company typically experiences modest seasonal fluctuations during its fiscal year, and they tend to vary among its businesses and reportable segments.
Healthcare Professionals
The company recruits its healthcare professionals, depending on the particular service line, under the following brands: AMN Healthcare, Nursefinders, O’Grady Peyton International, Connetics, Medical Search International, DRW Healthcare Staffing, and B.E. Smith. Its recruiting strategy is supported by innovative and effective digital-first marketing programs that focus on lead management, including its digital presence on websites, social media, and mobile applications.
The company's process to attract and retain healthcare professionals for temporary assignments and permanent placement depends on offering a selection of assignments and placements in a variety of geographies and settings with opportunities for career development, creating competitive compensation packages, developing passionate, knowledgeable recruiters and service professionals who understand the needs of its healthcare professionals and provide a personalized approach, and maintaining a reputation for service excellence. The attractive compensation, benefits, and reimbursement package that it provides its temporary healthcare professionals includes a competitive wage, professional development opportunities, professional liability insurance, 401(k) plan, ESPP, health insurance, and reimbursements for housing, meals, and travel expenses.
Geographic Markets and Client Base
During each of the past three years, the company generated substantially all its revenue in the United States, and substantially all its long-lived assets were located in the United States. It typically generates revenue in all states. During 2024, the largest percentages of its revenue were concentrated in California, New York, and Texas.
More than half of the company's temporary and contract healthcare professional assignments occur at acute-care hospitals. In addition to acute-care hospitals, it provides services to sub-acute healthcare facilities, physician groups, rehabilitation centers, schools, home health service providers, and ambulatory surgery centers. Its clients include many of the healthcare systems in the country. Kaiser Foundation Hospitals (and its affiliates), to whom the company provides clinical managed services, comprised approximately 16% of its consolidated revenue and 23% of its nurse and allied solutions segment revenue for the fiscal year ended December 31, 2024.
Competition
The company's competitors vary by segment and include Amergis, Aya Healthcare, CHG Healthcare Services, Cross Country Healthcare, HealthTrust Workforce Solutions, Ingenovis Health, Jackson Healthcare, LanguageLine Solutions, and Medical Solutions.
Licensure For Business
The company is licensed in all states that require such licenses and takes measures to ensure compliance with all state licensure requirements. In addition, the healthcare professionals it employs or independently contracts with are required to be individually licensed or certified under applicable state laws. The company designs its internal processes to ensure that the healthcare professionals it directly places with clients have the appropriate experience, credentials, and skills. Its nurse, allied healthcare, and locum tenens staffing divisions have received Joint Commission certification. The company has also obtained its Credentials Verification Organization certification from the National Committee for Quality Assurance.
History
AMN Healthcare Services, Inc. was founded in 1985. The company was incorporated in Delaware in 1997.