Capita plc offers consulting, digital, and software solutions to clients across both the private and public sectors, operating in the United Kingdom and globally.
Business Segments
The company operates through multiple business segments, primarily categorized into Public Services and Experience.
Public Services
The Public Services segment offers a wide range of services to governments, enhancing the efficiency and effectiveness of public administration. This division has been instrumental in...
Capita plc offers consulting, digital, and software solutions to clients across both the private and public sectors, operating in the United Kingdom and globally.
Business Segments
The company operates through multiple business segments, primarily categorized into Public Services and Experience.
Public Services
The Public Services segment offers a wide range of services to governments, enhancing the efficiency and effectiveness of public administration. This division has been instrumental in supporting various governmental departments by executing significant contracts that streamline the delivery of services to citizens. A notable example includes the recent contracts to deliver functional assessment service (FAS) assessments, which marks a consolidation of essential assessment services for disabled individuals and those with health conditions across multiple regions in the UK.
Experience
The Experience segment focuses on improving customer interactions across various sectors, making it one of the leading customer experience providers in Europe. Noteworthy achievements include the renewal of a five-year contract with Virgin Media O2 and a substantial new contract for administering the Civil Service Pension Scheme. Through its multidisciplinary approach, this division integrates digital capabilities and human expertise to enhance service delivery, thereby ensuring improved client satisfaction.
Business Strategy
The company business strategy centers on accelerating profitable, cash-backed growth while ensuring operational excellence. This involves critically examining service offerings to identify areas for improvement and cost reduction. It is committed to delivering measurable outcomes to clients, fostering trust and long-term relationships. Its strategic evolution includes refining operational efficiencies and optimizing its cost structure, with a focus on sustainable cash flow generation. The leadership's vision emphasizes agility and adaptability in rapidly changing technological environments, aiming to co-create solutions with industry partners to enhance service delivery.
Products and Services
Capita offers an extensive range of products that encompass technology-enabled solutions across various sectors. Key focus areas include customer experience management, assessment services, and operational consultancy. In the Public Services sector, the company provides solutions designed to improve government functions and facilitate the delivery of assessments for benefits and social support schemes.
The services provided by Capita span customer engagement and operational consultancy across sectors such as financial services, telecoms, and utilities. By combining customer interaction services with operational capabilities, Capita positions itself as a vital partner for organizations aiming to enhance their service offerings through technological integration. The company invests heavily in developing solutions that leverage data analytics and AI capabilities, empowering clients to make informed decisions based on real-time insights.
Geographical Markets Served
The company serves a diverse array of geographical markets, primarily operating within the UK and extending into certain European territories. Its operational footprint spans various regions where the demand for efficient public services and enhanced customer interactions continues to grow. company’s with technological partners fosters capabilities that address the unique challenges within these markets, allowing for more effective service delivery tailored to local needs.
Seasonality
The company operations show how timing and seasonal trends influence revenue generation, especially within its Public Services division. The demand for specific services may fluctuate based on governmental budget cycles, policy changes, and public needs, which causes certain periods within the year to experience peaks in activity. Understanding these seasonal patterns allows the company to align resources effectively, ensuring that service delivery remains consistent and responsive to client needs throughout the year.
Customers
The company serves a broad range of clients across various industries, including government agencies, financial institutions, telecom companies, and utilities. It also aims to build long-term relationships with its customers by delivering tailored solutions that meet specific needs, which is reflected in its substantial order book and ongoing contracts. Through dedicated service teams and specialized offerings, the company caters to both public and private sector clients, ensuring a robust client base.
Modes of Sales and Marketing
The company employs a multifaceted approach to marketing and sales, utilizing both traditional channels and digital platforms to reach potential clients. It also presents its offerings through targeted campaigns that highlight the benefits of its solutions, focusing on delivering value and enhancing client experiences. Strategic partnerships with technology firms further bolster its sales strategies, enabling a more integrated and holistic approach to market engagement.
History
Capita plc was founded in 1984. The company was incorporated in 1986.