ING Groep N.V. (ING)operates as a global financial institution.
The company’s primary banking subsidiary is ING Bank N.V. (together with its consolidated subsidiaries, ‘ING Bank’). The company offers a wide range of retail and wholesale banking services to customers in over 38 countries.
Strategy
The company’s strategy focuses on growing the difference by providing superior value for its customers and putting sustainability at the heart of what it does. The company is developing a transition...
ING Groep N.V. (ING)operates as a global financial institution.
The company’s primary banking subsidiary is ING Bank N.V. (together with its consolidated subsidiaries, ‘ING Bank’). The company offers a wide range of retail and wholesale banking services to customers in over 38 countries.
Strategy
The company’s strategy focuses on growing the difference by providing superior value for its customers and putting sustainability at the heart of what it does. The company is developing a transition plan that should become operational in the coming years, building on the structure and experience of the company’s Terra approach for climate, enabling it to engage its clients on relevant environmental topics.
Retail Banking
In Retail Banking, the company services customers across three pillars: Private Individuals, Business Banking and Private Banking. The company’s products include savings, payments, investments, loans and mortgages.
Private Individuals
ING offers retail banking products and services to cover the needs of individual retail banking customers. The company serves customers in 10 countries: the Netherlands, Belgium, Luxembourg, Germany, Spain, Italy, Türkiye, Poland, Romania and Australia.
Priority areas include making itself, the bank of choice for Gen Z and affluent customers, growing its subscription business through products and services that provide superior value for customers, diversifying the company’s Private Individuals lending portfolio, and partnering to create full-service retrofitting offers to support homeowners in making their homes more sustainable.
The company wants to engage with its customers on mobile at every stage of their journey and give them personalized products and services based on relevant, data-driven insights. Mobile adoption is growing, and customers are expecting more from digital services.
Business Banking
Business Banking serves customers in eight markets: the Netherlands, Belgium, Luxembourg, Poland, Romania, Türkiye, Germany and most recently Australia where the company began offering Business Banking services in 2024.
The company offers its customers solutions through a range of service models, from 'self-service' through the company’s digital platform to remote and face-to-face advice, with the emphasis on deepening client relationships and offering deep sector knowledge and advice. The Netherlands, Belgium and Poland have an e-commerce offer to support online sales of the company’s customers.
Private Banking
Private Banking offers banking services and personalized wealth management to affluent and (ultra) high-net-worth individuals and their entities in the Netherlands, Belgium and Luxembourg. This is offered through digital channels, supplemented by dedicated relationship managers and the support of product specialists.
The company endeavors to drive a step-change in delivering customer value, with interactive, digital and enabling tools. In Private Banking, the company sees itself as the bank of choice for entrepreneurs looking to grow their wealth.
Wholesale Banking
In Wholesale Banking, the company provides specialised lending, tailored corporate finance, debt and equity market solutions, payments & cash management, trade and treasury services.
ING’s Wholesale Banking network serves clients around the world and operates from 35 countries across three regions: EMEA, APAC and the Americas.
Clients benefit from the company’s deep sector knowledge of eight sectors and 29 sub-sectors, including: commodities, food and agriculture; corporate sector coverage; energy; financial institutions; infrastructure and real estate; sustainable value chains; technology, media, telecom and healthcare; and transport and logistics.
Segments
Retail Netherlands
Income from products and services provided to private individuals, business banking clients and private banking clients in the Netherlands. The main products and services offered are daily banking, lending, savings, investments and insurance.
Retail Belgium
Income from products and services provided to private individuals, business banking clients and private banking clients in Belgium and Luxembourg. The main products and services offered are similar to those in the Netherlands.
Retail Germany
Income from products and services provided to private individuals, business banking clients and private banking clients in Germany. The main products and services offered are similar to those in the Netherlands.
Retail Other
Income from products and services provided to private individuals, business banking clients and private banking clients in the other retail countries. The main products and services offered are similar to those in the Netherlands.
Wholesale Banking
Income from wholesale banking activities, of which the main products are lending, payments & cash management, working capital solutions, trade finance, financial markets, corporate finance and treasury.
Deposits
The company offers non-interest bearing, interest bearing, current accounts / overnight deposits, savings accounts, time deposits, and other.
Investment Securities
As of December 2024, the company’s investment portfolio included Government bonds, Central Bank bonds, sub-sovereign, Supranationals and Agencies, covered bonds, corporate bonds, financial institutions bonds, and ABS portfolio.
Loan Portfolio
Loans and advances to banks include all receivables from credit institutions, except for cash, current accounts and deposits with other banks (including central banks). Loans and advances to customers includes lending facilities to corporate and private customers encompass among others, loans, overdrafts and finance lease receivables.
Competition
The company’s largest market is the Netherlands, where its main competitors are ABN AMRO and Rabobank.
Regulations
The company’s affiliate ING Capital Markets LLC is registered with the Commodity Futures Trading Commission (CFTC) as a swap dealer and is subject to CFTC regulation pursuant to Title VII of the US Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank).
The company is subject to several recovery and resolution regimes, including the Single Resolution Mechanism (SRM) and the Bank Recovery and Resolution Directive (BRRD) as implemented in national legislation such as the Dutch Financial Supervision Act.
ING is subject to various provisions of EU, the U.S., and other local tax laws in relation to its customers. These include, amongst others, the Foreign Account Tax Compliance Act (FATCA), which requires ING to provide certain information for the US Internal Revenue Service (IRS); the Qualified Intermediary (QI) requirements, which require withholding tax on certain the US-source payments; and the Common Reporting Standards (CRS) which requires ING to provide certain information to local tax authorities.
ING is subject to increasing regulatory requirements including EU General Data Protection Regulation (GDPR) and EU Payment Services Directive (PSD2) and the new Digital Operational Resilience Act (DORA) which entered into force in January 2025.
The company is committed to doing business in an honest, prudent and responsible manner and aim to ensure compliance with applicable anti-bribery and corruption (AB&C) laws and regulations.
ING Bank also has a subsidiary in the United States, ING Financial Holdings Corporation, which through several operating subsidiaries offers various financial products, including lending, and financial markets products. The ING subsidiary, ING Capital Markets LLC, is registered as a U.S. swap dealer and subject to a statutory regulatory regime and CFTC rules and oversight.
ING Capital Markets LLC is also registered as a security-based swap dealer and is subject to a statutory regulatory regime and SEC rules and oversight. While ING Capital Markets LLC, as a security-based swap dealer, is required to comply with SEC rules with respect to most of these requirements, SEC rules have permitted an ‘Alternative Compliance Mechanism’ that allows for compliance, subject to eligibility requirements, with CFTC capital and margin rules applying to swap dealers in lieu of SEC capital and margin rules applying to security-based swap dealers. ING Capital Markets LLC has elected to use the Alternative Compliance Mechanism. However, should ING Capital Markets LLC in the future be ineligible for the ‘Alternative Compliance Mechanism’.
History
ING Groep N.V. was founded as a Naamloze Vennootschap (a Dutch public limited liability company) in 1762.