Banco Santander, S.A., a Spanish bank, operates as the parent company of Grupo Santander.
Customer Focus
Customer focus is the essence of the company’s strategy. The company’s multichannel offering enables it to fulfill all its customers' financial needs, making it their global, trusted, and responsive partner. The company is building a digital bank with branches to make its customers' lives easier. By merging technology with the human touch, it offers fully digital products while ensuring its...
Banco Santander, S.A., a Spanish bank, operates as the parent company of Grupo Santander.
Customer Focus
Customer focus is the essence of the company’s strategy. The company’s multichannel offering enables it to fulfill all its customers' financial needs, making it their global, trusted, and responsive partner. The company is building a digital bank with branches to make its customers' lives easier. By merging technology with the human touch, it offers fully digital products while ensuring its branches provide support and advice. This blend of innovation and personalization ensures its customers get the best of both worlds.
Scale
Santander has a unique combination of global scale and local leadership (top 3 in lending, deposits, and mutual funds in most of the company’s markets). The company’s activities are organized under five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking, Wealth Management & Insurance, and Payments. These five global businesses support value creation based on the profitable growth and operational leverage that ONE Santander provides. The company’s global approach to technology and the development of global platforms is helping it to provide its customers with cost-competitive products and the best digital experience.
Diversification
The company’s simple and well-targeted range of products and services meets the needs of a wide spectrum of customers: individuals, SMEs, mid-market companies, large corporates, Wealth Management customers, first-time banking customers, auto customers and dealers, and card customers.
Primary segments
This primary level of segmentation, which is based on the Group's management structure from 1 January 2024, comprises six reportable segments: five operating areas plus the Corporate Centre.
The operating areas are:
Retail & Commercial Banking (Retail): This area integrates the retail banking business and commercial banking (individuals, SMEs, and corporates), except for business originated in the consumer finance and the cards businesses.
Strategy: The company focuses on providing the best experience for its customers, driving the company’s ONE Transformation programme, implementing a common operating model, and rolling out its global technology platform.
Digital Consumer Bank (Consumer): This segment comprises all business originated in the consumer finance companies, plus Openbank, Open Digital Services (ODS), and SBNA Consumer.
Strategy: The company’s priority is to continue expanding its leadership in consumer finance and to be the most cost-competitive player, with the best customer experience through a more digital global operating model and the best solutions (check-out lending, digital journeys in auto lending, and operational leasing) through common platforms.
Corporate & Investment Banking (CIB): This business, which includes Global Transaction Banking, Global Banking (Global Debt Financing and Corporate Finance), and Global Markets, offers products and services on a global scale to corporate and institutional customers, and collaborates with other global businesses to better serve its broad customer base.
Strategy: The company has made its centres of expertise more sophisticated and deepened client relationships, on the back of its Global Markets plan and US Banking Build-Out (US BBO) initiative, and actively managed capital.
Wealth Management & Insurance (Wealth): This segment includes the corporate unit of Private Banking and International Private Banking in Miami and Switzerland (Santander Private Banking), the asset management business (Santander Asset Management), and the insurance business (Santander Insurance).
Strategy: The company continues building the best wealth and insurance manager in Europe and the Americas, supported by its leading global private banking platform and its best-in-class funds and insurance product factories that leverage its scale and global capabilities to offer the best value proposition to its customers.
Payments: This segment comprises the Group's digital payments solutions, providing global technology solutions for the company’s banks and new customers in the open market. It is structured in two businesses: PagoNxt (Getnet, Ebury, and PagoNxt Payments) and Cards (cards platform and business in the countries where it operates).
Strategy: PagoNxt and Cards bring a unique position in the payments industry to the Group, covering both sides of the value chain of card payments (issuing and acquiring businesses) and account-to-account payments.
Secondary segments
At this secondary level, Santander is structured into the segments that made up the primary segments until 31 December 2023, which are Europe, DCB Europe, North America, and South America:
Europe: This segment comprises all business activity carried out in the region, except that included in DCB Europe. Detailed financial information is provided on Spain, the UK, Portugal, and Poland.
Strategy: The company accelerates its business transformation to achieve higher growth.
DCB Europe: This segment includes Santander Consumer Finance, which incorporates the entire consumer finance business in Europe, Openbank in Spain, and ODS.
Strategy: The company’s strategy is focused on strengthening its leadership in auto and non-auto through strategic alliances and better service through non-auto (Zinia) platforms.
North America: This segment comprises all the business activities carried out in Mexico and the US, which includes the holding company (SHUSA) and the businesses of Santander Bank (SBNA), Santander Consumer USA (SC USA), the specialized business unit Banco Santander International, the New York branch, and Santander US Capital Markets (SanCap).
Strategy: The company continues to progress in its digital transformation in the region, leveraging the strengths of its global businesses with the recent launch of Openbank, to deliver a superior customer experience.
South America: This segment includes all the financial activities carried out by Santander through its banks and subsidiary banks in the region. Detailed information is provided on Brazil, Chile, and Argentina.
Strategy: The company’s franchise continues to grow and create value for the Group, in line with its objective of being the primary bank for its customers and becoming the most profitable bank in each of the countries where it operates.
In addition to these operating units, both primary and secondary segments, the Group maintains the Corporate Centre, which includes the centralized activities relating to equity stakes in financial companies, financial management of the structural exchange rate position, assumed within the sphere of the Group’s assets and liabilities committee, as well as management of liquidity and shareholders’ equity via issuances.
Strategy
The company’s strategies are to continue to support the Group’s innovation strategy, including the embedding of its operating model based on a global-local organization, through its own global technology platform; continue to drive a culture of innovation using artificial intelligence to enhance decision-making processes, improve customer experience, and drive operational savings; remain abreast of emerging technologies and their potential business impact. In addition, the committee will continue monitoring associated developments in the financial sector and market players’ activities, including technology companies; and continue to evolve the company’s cyber security defenses, with a special focus on emerging threats, as well as to continue to monitor third-party risk management and alignment with DORA in coordination with the risk supervision, regulation, and compliance committee. The company remains focused on ensuring that the committee discharges its role in the most tangible and effective manner.
Supervision and regulation
Santander Bank is subject to comprehensive primary supervision, regulation, and examination by the OCC. As an insured depository institution, Santander Bank is also subject to regulation and examination by the FDIC.
Both the scope of the laws and regulations, and the intensity of the supervision to which the company is subject, continue to change in response to political, technological, and market changes. Regulatory enforcement and fines have also increased across the banking and financial services sector. In 2018, the United States government enacted the Economic Growth, Regulatory Relief, and Consumer Protection Act (EGRRCPA), applying enhanced prudential standards to FBOs with greater than USD100 billion in global total consolidated assets, such as Banco Santander.
The company is a financial holding company and a bank holding company under the Bank Holding Company Act, by virtue of its ownership of Santander Bank and other activities conducted by its US operations. As a result, the company and its US operations are subject to regulation, supervision, and examination by the Federal Reserve System, including both the Federal Reserve Board and Federal Reserve Banks, such as the Federal Reserve Bank of New York (the 'FRB New York') and the Federal Reserve Bank of Boston (‘FRB Boston’).
As a financial holding company and a bank holding company under the Bank Holding Company Act, the company is subject to regulation and supervision by the Federal Reserve Board.
The company is required to obtain the prior approval of the Federal Reserve Board before directly or indirectly acquiring the ownership or control of more than 5% of any class of voting shares of a US bank or other depository institution, or a depository institution holding company.
Currently, under the US Bank Holding Company Act, the company and its US banking and bank holding company subsidiaries may not be able to engage in certain categories of new activities in the US or acquire shares or control of other companies in the US.
The company is required to prepare and submit periodically to the Federal Reserve Board and the FDIC a plan, commonly called a living will (the '165(d) plan'), for the orderly resolution of its subsidiaries and operations that are domiciled in the United States in the event of future material financial distress or failure.
The company’s operations are subject to extensive federal and state banking and securities regulation and supervision in the United States. The company engages in US banking activities directly through its New York branch and Santander Holdings USA, its US top-tier IHC. Santander Holdings USA consolidates the majority of its US operations, including its subsidiary Edge Act corporation Banco Santander International in Miami, Santander Bank, a national bank that has branches throughout the Northeast US, and SCUSA, an auto financing company. The company also engages in securities activities in the United States directly through its broker-dealer subsidiaries, Santander Securities LLC and Santander US Capital Markets LLC. On 3 February 2023, its broker-dealer subsidiaries Santander Investment Securities Inc and Amherst Pierpont Securities LLC merged, the new entity being Santander US Capital Markets LLC.
The company is a financial holding company and a bank holding company under the Bank Holding Company Act, by virtue of its ownership of Santander Bank and other activities conducted by its US operations. As a result, the company and its US operations are subject to regulation, supervision, and examination by the Federal Reserve System, including both the Federal Reserve Board and Federal Reserve Banks, such as the Federal Reserve Bank of New York (the 'FRB New York') and the Federal Reserve Bank of Boston (‘FRB Boston’).
Santander Holdings USA is subject to primary supervision, regulation, and examination by the Federal Reserve System, which serves as the consolidated supervisor of the company’s US operations. The primary regulators of its US non-bank subsidiaries directly regulate the activities of those subsidiaries, with the Federal Reserve exercising a supervisory role. Such non-bank subsidiaries include, for example, broker-dealers registered with the SEC and investment advisers registered with the SEC.
The company’s New York branch is licensed by the New York State Department of Financial Services ('NYDFS') to conduct a commercial banking business. Its activity is mainly focused on wholesale banking, lending, markets activity on rates and currencies derivatives, and transactional services to corporate and institutional investors. The company’s New York branch is supervised by the FRB New York and the NYDFS, but its deposits are not insured (or eligible to be insured) by the FDIC.
In addition, Santander Holdings USA, Santander Bank, SCUSA, and other of its US subsidiaries are subject to supervision, regulation, and examination by the Consumer Financial Protection Bureau ('CFPB'), which is the primary administrator of most federal consumer financial statutes and its primary US consumer financial regulator.
History
The company was founded in 1856. The company was incorporated in 1856. The company was formerly known as Banco Santander Central Hispano SA and changed its name to Banco Santander, S.A. in February 2007.